Livevox Developer

Livevox Developer

Plano, TX

Longterm Contract

JD for Livevox Developer:

• Integrate Live Vox’s proactive outreach with NICE CXone:
  Use APIs and SDKs to integrate Live Vox’s outbound dialing, automated messaging, and conversational AI features into the NICE CXone platform.
• Develop Studio scripting in NICE in Contact:
  Design and maintain scripts within the NICE in Contact Studio to orchestrate omnichannel customer interactions and call flows.
• Create Live Vox Designer scripts:
  Build and manage custom scripts in Live Vox Designer to manage proactive outreach campaigns.
• Integrate third-party systems:
  Connect the joint Live Vox‑NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g., Salesforce), Snowflake, or other enterprise applications.
• Build custom API integrations:
  Use Live Vox and NICE APIs to create custom applications, automations, and connections to meet unique business requirements.

• Design blended omnichannel workflows:
  Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via Live Vox) efficiently from a single user interface.
• Optimize and maintain applications:
  Troubleshoot, debug, and optimize existing scripts and integrations to improve performance, enhance call center efficiency, and ensure seamless operation of both platforms.
• Manage NICE CXone features:
  Work with NICE CXone components, including call routing, intelligent virtual agents (IVAs), workforce management (WFM), and quality management (QM) tools.
• Ensure compliance:
  Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).

• Work with cross-functional teams:
  Collaborate with business analysts, solution architects, and contact center managers to gather requirements, design solutions, and ensure successful deployment.
• Provide technical expertise:
  Serve as a subject matter expert on both Live Vox and NICE CXone platforms to guide project teams and provide support for technical issues.
• Create and maintain documentation:
  Generate detailed technical documentation for developed applications and integrations.
• Engage in agile processes:
  Participate in sprint planning, daily stand-ups, and other agile methodologies to deliver projects in a fast-paced environment.

Akshay Kumar

Sr. Technical Recruiter

American IT Systems LLC

1116 S Walton Blvd, Suite 113 Bentonville, AR 72712