Application Support Engineer

This range is provided by Matlen Silver. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65.00/hr - $70.00/hr

Job Title: Application Support Engineer

Duration
: 12 months

Location
:
Chandler, AZ (Hybrid 3 days onsite per week)

Pay Scale: $65-70/hr W2 (Cannot subcontract or C2C)

Matlen Silver is actively recruiting an Application Support Engineer consultant that will support our client's global risk technology production environment and provide real time and batch application support across U.S. markets. This role requires someone who can work in a high pressure banking production environment and assimilate information from multiple sources quickly. The role requires a good problem solver, and someone who can adhere to strict procedures and guidelines which include incident, service request and change management.

• Responsible for the support of global markets risk and batch systems with specific focus on in-house developed applications.
• First point of contact for all front office personnel to resolve issues with risk analysis and reporting tools.
• Work closely with users, answering their queries and raising development requests as they are presented.
• Escalation and timely resolution of production issues, using fundamental problem management disciplines.
• Liaise between applications users and technology teams to address user queries and issues.
• Perform analysis around new requirements or improvements to the current systems based on analysis and feedback from users.
• Develop and maintain documentation for reference as a knowledge base for training and incident management.

• Enterprise production support experience working in a Level 1 or 2 incident, problem, and release management support capacity.
• Ability to deal with a high pressure and manage oneself in an environment of high frequency business and technology changes adhering to release and change management principles.
• Hands‑on troubleshooting experience of UNIX/Linux OS, relational databases (Oracle, SQL Server), and applications developed in Java or Python.
• Scripting knowledge within UNIX/Linux OS as well as for automating tasks including shell, bash, Perl, or Python.
• Experience with Splunk dashboards and SPL (Search Processing Language).
• Experience with application monitoring tools such as Geneos ITRS is nice to have.
• Batch job scheduling tool experience such as Autosys is nice to have.

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at:  //

Mid-Senior level

Contract

Information Technology

Banking, Capital Markets, and Financial Services

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