Scrum Master II

Liberty Mutual Insurance provided pay range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

This position will offer a hybrid work model out of one of our listed locations:
Plano, TX;
Boston, MA;
Indianapolis, IN;
Portsmouth, NH. We’re hiring an energetic and passionate Scrum Master with strong delivery and project management instincts to join our leadership team in Contact Center and Interaction Management. You will own the execution of software initiatives across our contact center and service technology stack (inclusive of Telephony, Automations and RPA, Conversational AI, Knowledge Management, and Digital Communication Channels such as Chat and SMS).

You’ll report to the Sr. Director, and coordinate and collaborate with leadership, engineering, stakeholders, and partners to deliver exceptional customer and employee outcomes.

• Apply a project management and delivery mindset to our work in order to help drive success.
• Comfortable experimenting with a variety of approaches based on need & fit.
• Help drive excellent engineering and delivery practices across our organization, ensuring continuous improvement.
• Effective facilitation skills at the team level; remains neutral, applies conflict management & establishes trust. Is comfortable having difficult conversations and actively coaches others.
• Understands and focuses on Squad and Backlog Health to ensure proper visibility and constant improvement.
• Works with Agile Coach to assess the Agile/Scrum maturity of the team & supports the team to reach higher levels of maturity.
• Deep understanding of the mechanics of the Agile framework or method and the ability to teach the specific roles, work products, and activities to team members and stakeholders.
• Observes & provides consistent, impactful feedback for team. Understands our purpose and vision, and with leadership, strives to create an organization that is resilient and wins together.
• Actively seeks coaching & mentoring from more experienced SMs & Coaches on team and execution success and helps guides organization through change.
• Acts as a catalyst to the SM community through the listening and sharing of ideas.

• Bachelor’s degree in a relevant field (business, computer science, humanities, etc).
• Minimum of 5 years related experience.
• Project Management experience or education preferred.
• Experience being on or leading multiple Agile teams in a variety of different contexts.
• Scrum and/or Agile certification and experience preferred.
• Experience supporting a servicing or contact center environment preferred.
• Thorough knowledge of business functions and extensive understanding of business operations, strategies and objectives.
• Track record of success building relationships and working across teams and organizations to influence and drive alignment and execution.

Pay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Each employee plays a role in creating our inclusive culture, which supports every individual to do their best…