Help Desk Support; L1_PH

About the job

Position
:
Help Desk Technician (L1)

Job Type: Full-time

Schedule: 8A-5P Monday - Friday

Pay Range: $21.64 (Approx. $45k/yr) - 31.25 (Approx. $65k/yr) per hour

Must be authorized to work in the US without any sponsorship

Location: Plano, TX. Initially remote and eventually onsite, hybrid-TBD

No relocation assistance offered

Are you a high-energy eager Techie kind of person who loves resolving client issues and being their hero? If so, Diverge

IT may be the right play for you, especially if you also want to learn cool new stuff on a daily basis.

At Diverge

IT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Help Desk Technician to join our dynamic team and further our commitment to excellence.

At Diverge

IT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.

This is a full-time, on-site role where the Help Desk Specialists will provide support to select clients who possess both Windows and Apple environments. This role will support the latest Office 365 and Cloud-based network technologies (Azure, Endpoint Manager, MFA) across multiple client environments. The Help Desk Specialist will be working with a team that is both diverse in experience and training.

The ideal candidate can demonstrate current knowledge of Microsoft 365 (Admin portal), Azure, Intune (Endpoint Manager), Microsoft Windows 10, Office products, and MACs up to Ventura. You must have a solid foundation in troubleshooting user desktop issues concerning network connectivity, email, printers, and user account permissions. Regardless of what you know, this position will challenge you to quickly learn how to support a wide variety of Productivity and Line of Business applications that our clients use to run their businesses.

Salary will be commensurate with experience and demonstrated skillset.

Experience

Required:

2+ Year IT Technical Support

• Bachelor's degree (preferred) in information technology, Computer Science, or a related field.

• Windows MCP
• Windows MDAA (Modern Desktop Administrator Associate)
• Apple Certified Support Professional (ASCP) 10.13
• Apple Certified Associate - Mac Integration Basics 10.13

• 401(k) with matching once eligible
• Health, Dental, and Vision Insurance eligible the 1st of the month following hire
• 10 Paid Holidays
• Paid Time Off
• Professional Development and Certification Reimbursement (with approval)