Business Systems Analyst – Insurance

· Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented.

· Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs.

· Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider.

· Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting.

· Provide subject matter expertise to support outsourced service provider as needed. Ensure that business practices are represented in support scripts and incident management activities.

· Proactively identify and suggest improvement areas for Operational Support.

· Support internal/external audit requests.

Deliver End User Demos and Facilitate Training

· Provide training and guidance to new department team members to facilitate knowledge sharing and cross training.

· Help coordinate and facilitate end user training sessions.

“Must Have”

“Nice to Have”

All your information will be kept confidential according to EEO guidelines.