Domain Advisor Sr Specialist - Business Development Acceleration Team - Customer Experience; CX

Position: Domain Advisor Sr Specialist - Business Development Acceleration Team - Customer Experience (CX)
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About SAP Customer Experience (CX)

SAP Customer Experience (CX) helps brands build trusted relationships with their customers to unlock new digital innovation, customer value, and sustainable growth. The portfolio includes SAP Cloud for Customer, SAP Commerce, SAP Emarsys Customer Engagement, and SAP Customer Data Management-delivering a unified front-office solution that integrates seamlessly with SAP's Intelligent Enterprise.

Team Description - Business Development Acceleration Team

The SAP Customer Experience organization is launching an exciting new team who will be laser focused on building top-of-the-funnel demand with a focus on competitive replacements within the SAP ERP install base. The Business Development Acceleration Team will be responsible for working with regional sales teams to identify top ERP customers to target as part of a structured demand program.

This team will be responsible for

* Researching target customers to understand customer priorities and key contacts

* Developing an account-specific proposal to highlight the business benefits of SAP CX for this ERP customer

* Aligning with the regional AEs to execute the customer-specific proposal

* Reporting and analytics on the end-to-end process, including pipeline generation

Role Description

As the senior team member for the Business Development Acceleration Team, this role will provide strategic direction and execute key aspects of the program. This includes working directly with regional sales leadership and mentoring a junior team member.

Key activities and responsibilities include

* Aligning with regional CROs / Sales leaders to identify key customer targets

* Categorizing and prioritizing targets based on CX's "right to win" space

* Defining data points required for effective customer research

* Crafting business benefit messaging for customer proposals

* Aligning with internal SAP stakeholders for content and message creation

* Creating standardized templates for proposal building

* Defining customer-specific pricing proposals

* Creating feedback loops with regional sales team members

* Defining team performance metrics and standardized reporting

* Leading and mentoring the second team member, including workload prioritization

* Collaborating with sales leadership and CX Solution Experts on proposal delivery and feedback

Experience & Capabilities

The ideal candidate will demonstrate a balance of strategic thinking and hands-on execution, with a strong understanding of the CX competitive landscape and how to influence customer decision-makers.

* Extensive experience (5+ years) in the Customer engagement/Marketing/CRM business

* Knowledge of the Customer Experience space with previous roles at SAP CX or similar providers like , Service Now, Microsoft CX, Oracle CX, Hub Spot, or Commerce Tools

* Strong project management skills

* Executive-level written and verbal communication style

* Proficiency in Excel, Word, and Power Point

* Previous experience in sales, marketing, or consulting

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

* Fluency in English, any other language an asset.

* Bachelor's degree (or equivalent experience) required, MBA or equivalent degree required from accredited university preferred.

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