Product Manager

Overview

• Hybrid role to begin with, should be flexible to come in office.
• Newly created role to lead product transformation.
• Responsible for designing product processes, creating playbooks, and enabling product manager coaching.
• 12–15 years overall experience; 3+ years in product management.
• Strong process design and agile practice orientation.
• Must have led product organizations; agile coaches NOT preferred, someone having just product manager experience would NOT be considered.
• First round would be virtual; second round would be onsite.

What we’re looking for:

• We're looking for an experienced and results-driven Contract Product Management Practice Lead, to help us build a world-class enterprise product practice. This role is a key part of our Product Management Transformation Team.

What you’ll be doing :

Define the Product Operating Model

• Design and scale our product operating model, including team structure, roles, decision rights, and funding models.
• Architect our portfolio structure, defining product domains, product lines, and individual products.
• Establish and standardize product processes for intake, strategy, road mapping, backlog management, quarterly business reviews (QBRs), and investment cycles.
• Define key ceremonies for success, from release readiness reviews to post-release analyses and postmortems.

Build and Govern Tools & Practices

• Create and maintain a central "practice portal" with playbooks, templates, and guidance for all stages of the product lifecycle.
• Standardize key metrics and a shared language for product success (e.g., North Star metrics, OKRs, product health metrics, and ROI).
• Select, implement, and govern our product tool stack, including road mapping, backlog management (e.g., Jira), analytics, experimentation, and documentation (e.g., Confluence).

Elevate Product Culture & Expertise

• Establish and lead the Product Guild/Community of Practice to foster knowledge sharing and continuous improvement.
• Develop competency models, levelling guides, and training programs to accelerate the professional growth of our product managers.
• Provide coaching and office hours to elevate the skills and capabilities of our teams.

Ensure Product Excellence & Compliance

• Embed essential governance and controls for privacy, security, and accessibility (e.g., WCAG, SOC
  2) directly into our standard templates and "definitions of done."
• Define and track operating metrics across customer success, business ROI, and product outcomes to drive continuous improvement.

Qualifications / What you bring (Must Haves):

• 8-12+ years in product management, product operations, or portfolio governance, with a proven track record of scaling practices across multiple teams.
• Strategic & Operational Expertise:
  Direct experience in designing and implementing product operating models, portfolio governance, and OKRs.
• Influence: A history of building high-adoption templates and playbooks in collaboration with product manager, business, engineering teams, and other stakeholders.
• Tooling:
  Hands-on experience with modern product tools.

Added bonus if you have (Preferred):

• Experience in SaaS or multi-product environments.
• Prior experience leading a Product Operations team or a Product Centre of Excellence.
• Familiarity with Dev Ops/SRE and SDLC controls.

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