Applications Engineer

Company Overview

Crestron Electronics, Inc builds technology that integrates into high‑tech commercial buildings. We are the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into new high‑tech commercial buildings to provide greater comfort, convenience and security. Clients include Google, Microsoft, Amazon, Linked In, and many others.

The Application Engineer is a technical support specialist with advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on that platform. The primary responsibility is to attain and document a clear description of problems reported via incoming support calls or online ticket submissions, and apply knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation.

• Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
• Determine specifics for the reported problem, including but not limited to:
  • Clear description of the reported problem.
  • Number of deployed systems impacted.
  • Current hardware/firmware/software configurations of impacted systems.
  • Deployment environment (other Crestron or third‑party equipment in the installation).
• Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.
• High‑level analysis of log files.
• Basic analysis of customer network.
• Verify customer’s conferencing service is properly configured through appropriate portal (O365/Zoom).
• Create RMA’s as needed for customer site.
• Assist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools.
• Other duties or responsibilities as required.

• Bachelor’s degree preferred.
• Minimum of 3 to 5 years providing consistent and excellent support in a single organization.
• Knowledge of Unified Communication platforms (MS Teams, Zoom).
• Knowledge of Exchange/O365/Active Directory.
• Network diagnosis skills (CompTIA+ preferred).
• Read and interpret system schematics, floor plans, etc.
• Collect and interpret system level data for analysis.
• The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
• The ability to think “outside‑the‑box” and understand how minute data points can affect the larger picture.
• Ability to troubleshoot/create demo programs written in native Crestron platforms.
• Must be able to lift and maneuver up to 50 pounds.
• 10% with overnight travel.

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401(k) with company match, Paid Time Off, Holidays, On‑site amenities at NJ Headquarters & TX facilities, Crestron Market Cafés, and Fitness Centers.

No Solicitation – Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.