Digital Campaign Specialist

Digital Campaign Specialist

Responsible for accurately entering and maintaining promotional offers, discounts and related systems for Beauty Systems Group (BSG) Ecommerce on Salesforce Commerce Cloud (SFCC). Extensive coordination across cross‑functional teams including marketing, merchandising, e‑commerce, and IT is required to ensure promotional campaigns are executed accurately and on time. The role follows a hybrid work model and requires adherence to all company policies and procedures.

• Input and maintain accurate promotional pricing, discounts, and promotional codes and vendor Co‑Ops in Salesforce Commerce Cloud.
• Coordinate with merchandising, marketing/CRM, and IT teams to execute promotional calendars.
• Review promotional briefs to validate requirements, timing, and eligibility before input to ensure adherence to business rules.
• Perform quality assurance checks to ensure all promotions are live and functioning as expected.
• Support UAT testing for new promotion types or platform changes.
• Track and document errors or discrepancies, escalating as needed.
• Troubleshoot promotions/campaigns issues with Customer Service/COE/Full Service.
• Assist in optimizing processes and tools related to pricing and promotions.
• Provide post‑launch support and troubleshooting for any promo‑related issues.
• Generate ad‑hoc reports to support campaign analysis and optimization.

• 1–3 years of experience in e‑commerce operations, pricing, or digital merchandising.
• Experience working in Salesforce Commerce Cloud (SFCC) or similar e‑commerce platforms strongly preferred.
• High attention to detail with a strong sense of ownership and accountability.
• Demonstrated ability to coordinate across cross‑functional teams and manage tight deadlines.
• Proficiency in Excel (e.g., VLOOKUPs, basic formulas) and familiarity with content or product management systems.
• Strong written and verbal communication skills; able to communicate clearly when something isn’t working.
• Comfortable working in evolving processes and can pivot when priorities shift.
• Detail‑oriented; able to manage competing deadlines and remain solution‑oriented when unexpected issues arise.

• Passionate learner—asks questions, seeks feedback, and shares learnings.
• Flexible & agile adapter—responsive to change and finds solutions.
• Talent builder—shares knowledge and builds skills within the team.
• Effective communicator—articulates well and encourages others to share views.
• Team builder—collaborates with many colleagues and values collaboration.
• Customer‑focused partner—understands customer needs and advocates for customers.
• Strategic thinker—brings new ideas and contributes to strategic plans.
• Big‑picture thinker—understands cross‑department impacts of decisions.
• Results driver—delivers on priorities and adapts to change.
• Problem solver & decision maker—makes good decisions and takes action.

The work environment involves typical office and retail settings. Duties are primarily sedentary with occasional walking, standing, and light lifting. No special physical demands are required.

• Competitive salary, medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, tuition reimbursement, and 401(k) with company match.
• In‑house salon with complementary services and on‑campus merchandise discounts.

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, or disability.