IT System Administrator L23_RF

About Us:

At Diverge

IT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Service Engineer to join our dynamic team and further our commitment to excellence.

At Diverge

IT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.

As an Endpoint Engineer
, a fulltime on-site position, this role will be responsible for the provisioning, configuration, and lifecycle management of Windows-based endpoints, including both physical workstations and Azure Virtual Desktop (AVD) environments.

This position requires extensive experience with Microsoft Intune
, SCCM
, Patch My PC
, 1E
, and Autopilot
, along with proficiency in creating, deploying, and maintaining Windows images
. You will collaborate closely with the client's IT security team and work alongside our dedicated service desk to ensure optimal endpoint performance and security compliance.

Location:

Plano, TX. Initially remote and eventually onsite, hybrid-TBD

No relocation assistance offered

Type:
Fulltime

Must be authorized to work in the US without any sponsorship

Pay range: $55k-$77k per year

Pay frequency - semi-monthly

Status:
Non-Exempt

• PTO
• 6 Paid Holidays
• Health – Medical, Dental, Vision, Life – Employee contribution required
• Education and Certification assistance
• Retirement Plan – 401k with match (100% of first 3%, and 50% of the 4th and 5th %)

• 8+ years of hands‑on IT experience
• Microsoft certifications (e.g., MD-102, MS-101, AZ-140)
• Experience with hybrid environments and Azure AD Join/Hybrid Join
• Familiarity with AVD scaling plans, FSLogix, and host pool image management
• Scripting knowledge (Power Shell) for automation of endpoint and imaging tasks
• Exposure to Zero Trust security models and conditional access policies

• Design, create, and maintain standardized Windows images for physical workstations and Azure Virtual Desktop (AVD) using tools such as SCCM
  , Microsoft Deployment Toolkit (MDT), and Intune
• Manage and automate device provisioning and deployment through Windows Autopilot
• Administer patching, software deployment, and update compliance using Patch My PC
  , SCCM
  , and Intune
• Utilize 1E tools (e.g., Nomad, Tachyon) to support remote management, compliance, and endpoint performance monitoring
• Collaborate with the client's IT security team to implement and maintain endpoint security baselines and compliance standards
• Provide escalation support to our dedicated service desk and help drive resolution of complex endpoint issues
• Maintain up‑to‑date documentation for image creation, deployment processes, and system configurations
• Monitor and optimize AVD performance, scaling, and configuration consistency
• Stay informed about changes in Microsoft endpoint management tools and provide recommendations for improvements or modernization efforts

• 3+ years of experience in an endpoint management or systems engineering role, preferably in an MSP or enterprise IT environment
• Expertise in creating and managing Windows images for both physical endpoints and AVD environments
• Proficiency with:
  • Microsoft Intune (Endpoint Manager)
  • System Center Configuration Manager (SCCM)
  • Windows Autopilot
  • Patch My PC
  • 1E Nomad, Tachyon
• Strong understanding of Windows 10/11 OS deployment, device provisioning, group policy, and compliance management
• Experience working collaboratively with IT security and help desk teams
• Excellent troubleshooting, documentation, and communication skills