Asset Management Software Solution User Administrator

Summary

The purpose of this position is to ensure the user permission, experience, and reporting needs of NTTA Maintenance Department’s Asset Management Software Solution (AMSS). The NTTA Maintenance Department maintains the agency’s facilities, roadway infrastructure, vehicles, and warehouse inventories. Knowledge in the use, implementation, maintenance, and configuration of AMSS software is required. This position requires experience and success in supporting the users in their use of maintenance and asset management systems that provide planned and corrective maintenance of assets and equipment in a maintenance and asset intensive organization.

This is a designated Essential Employee position as defined in the NTTA Employee Handbook. An essential employee is one whose attendance is required to maintain agency operations during an emergency or inclement weather situation.

This is a Safety‑Sensitive Position as defined in the NTTA Employee Handbook.

• Administers assigned applications and provides technical support to maintenance personnel for planned and corrective maintenance of assets and equipment, including the use of smart field mobile devices (iPhones, tablets, etc.).
• Monitors and analyzes utilization of the AMSS by user groups, identifies reporting requirements, and tracks Key Performance Indicators (KPIs) when required.
• Responsible for ensuring AMSS software utilization, compliance, and lifecycle management across the organization.
• Evaluates AMSS software return on investment (ROI) by analyzing utilization and performance data, and provides recommendations for changes to enhance efficiency and user adoption, as applicable.
• Designs and generates specific and operational reports in support of performance objectives and strategic initiatives. Customizes reporting needs for ad hoc reporting for the user and management.
• Identifies, evaluates, analyzes, and recommends changes in support of assigned applications, including ongoing production maintenance and troubleshooting.
• Oversees conversions, application testing and documentation of application procedures. Participates and provides input in training design and development and assists in training execution related to assigned projects. Provides go‑live support, and serves as primary point of contact for ongoing users production maintenance/support and troubleshooting.
• Collaborates with customer departments and internal partners to define business requirements, translating requirements into actionable solutions, conduct testing, and finally operationalizing as approved by the requestor.
• Troubleshoots sudden issues in the functionality of the application by looking at hardware/software/security alerts while determining sound solutions. Manages on and off‑boarding of users and performs all associated processes and notifications.
• Trains and mentors maintenance personnel by reviewing workflows, documenting required information, and providing guidance on the use of the AMSS.
• Provides insight into user and group behavior and performance. Continuously reviews current processes and proposes relevant improvements.
• Assists in budget preparation by making recommendations for enhancement of the user experience and system utilization.
• Acts as a back‑up for the CMMS/AMSS Application Administrator in a limited capacity.
• Responds to emails, tickets and phone calls received outside of normal business hours as necessary.
• Performs other duties as assigned.

Minimum:

• Bachelor’s degree or equivalent.
• 5‑7 years’ experience in a similar function and organization.
• Proven experience with user administration, on and off boarding processes.
• Experience in project management and project management methodologies.
• Experience with AMSS or CMMS and reporting tools.
• Knowledge of ArcGIS or other GIS tools.
• Knowledge of maintenance operations and asset‑intensive organizations.

Preferred:

• 10 years’ experience in a similar function and organization.
• Facilitation and user training experience.
• Experience in software implementation methodologies.
• Experience in data management with ArcGIS.

NTTA is a political subdivision of Texas…