Production Support Engineer

Genesis
10 is currently seeking a Production Support Engineer with our client in the financial industry located in Plano, TX. This is a 12+ month contract position.

• Provide support for the Flagscape and child applications within the Corporate Function Chief Administrative Office Client Portfolio
• Monitor and support of production Auto Sys jobs / schedules, troubleshooting, and resolution of production issues
• Coordinate production changes across multiple teams including infrastructure and information security, as well as our development and business partners
• Oversee day-to-day operations keeping the systems stable and healthy
• Perform hands‑on triage and troubleshooting of issues, issue reporting, and incident management
• Resolve incidents based on customer defined SLA's
• Support production release activities
• Perform business continuity and disaster recovery activities
• Create and troubleshoot Auto Sys scripts/jobs
• Work closely with developers and support various configuration and log management
• Document application support processes and procedures

• 5+ years of IT experience in production support
• Knowledge of Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment
• Ability to analyze and identify root cause of issues and manage problem resolution
• Excellent verbal and written communication skills
• Ability to work effectively with various stakeholders and speak up on issues
• Ability to keep schedule, make tight deadlines, work timely and independently
• Ability to prioritize and engage management in situations when prioritization is a challenge
• Linux
• Oracle SQL/PLSQL
• Autosys

• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills
• Strong influencer, facilitator, and collaborator
• Detail oriented and organized
• Pro‑active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team‑oriented environment
• Ability to balance a significant workload, prioritize and multitask

Pay range: $58.26 - $66.26

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract‑for‑hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid‑market organizations across the full spectrum of industry verticals.

• Access to hundreds of clients, most of whom have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career‑home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.