Program Manager

Tyler Technologies seeks a highly organized and proactive Program Manager to oversee the portfolio of Drupal and custom applications, ensuring seamless execution of projects and alignment with strategic goals. The ideal candidate will collaborate with cross-functional teams, including implementation, security, product development, and QA to deliver exceptional solutions that meet customer and stakeholder needs. This role will also focus on risk assessment, release management, customer engagement, and communication to ensure transparency and product success.

Responsibilities

• Oversee the portfolio of Drupal and custom applications, ensuring alignment with organizational objectives and customer needs.

Strategic Roadmap Development:

• Collaborate with the Director of Implementation to develop timelines and establish a clear vision for the product and project roadmap.
• Influence the vision for moving forward with assigned product(s).

Release and Communication Management:

• Prepare and distribute release notes, training materials, FAQs, and prioritize topics for newsletters.
• Act as the primary point of contact for communication related to product updates and enhancements.

Agile and Sprint Planning:

• Lead sprint planning sessions and ensure alignment between teams on project priorities and timelines.
• Responsible for owning a prioritized backlog to ensure projects are handled in a timely manner.

Risk Assessment and Management:

• Assess potential risks associated with upcoming projects and releases and escalate concerns to management.
• Provide regular updates to stakeholders on identified risks, mitigation plans, and project progress.

Customer Engagement:

• Engage with customers to gather feedback, lead power user groups, and foster strong relationships.
• Establish a regular cadence with Power User base to demonstrate new features, explain changes to product, and share vision of the future.
• Act as a conduit for customer feedback to inform enhancement requests and prioritize improvements.
• Responsible for ensuring use cases and technical specifications meet client requirements.

Cross-Functional Collaboration:

• Serve as a liaison between security, product, development, and QA teams to address vulnerabilities and align on solutions.
• Proactively communicate with senior management on the product’s performance, any major issues with the products or upcoming enhancements that pose a risk.

Stakeholder Reporting:

• Report risks, upcoming enhancements, and overall project progress to stakeholders in a clear and concise manner.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or a related field;
  Master’s degree is a plus.
• Proven experience in program management, project management, or product management roles.
• Familiarity with Drupal or similar content management systems and custom application development.
• Strong understanding of Agile methodologies, including experience leading sprint planning.
• Exceptional communication skills, both written and verbal, with the ability to engage technical and non-technical audiences.
• Demonstrated ability to manage risk, prioritize tasks, and navigate complex cross-functional environments.
• Proficiency in project management tools (e.g., JIRA, Trello) and office productivity tools (e.g., Microsoft Office Suite).
• Ability to work independently as well as collaborate in a team as well as across functional groups.
• Ability to be effective in a fast-paced environment.
• Ability to work in person in the Denver office twice per week.

Additional preferred skills:

• Experience with customer engagement and managing user feedback groups.
• Knowledge of risk assessment frameworks and escalation protocols.
• Strong organizational skills and attention to detail.

Location

Denver, Colorado | Remote

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $74,575 - $95,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness.

Apply Online

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