Production Support Engineer

Direct message the job poster from K&K Global Talent Solutions INC.

Location:
Plano TX (Hybrid 3 days in office and 2 days remote)

Interview Mode: 1 Webex int and then possible in person or final Webex interview and decision.

• Provide support for the Flagscape and child applications within the Corporate Function Chief Administrative Office Client Portfolio
• Monitor and support of production Auto Sys jobs / schedules, troubleshooting, and resolution of production issues
• Coordinate production changes across multiple teams including infrastructure and information security, as well as our development and business partners
• Oversee day-to-day operations keeping the systems stable and healthy
• Perform hands‑on triage and troubleshooting of issues, issue reporting, and incident management
• Resolve incidents based on customer defined SLA's
• Support production release activities
• Perform business continuity and disaster recovery activities
• Create and troubleshoot Auto Sys scripts/jobs
• Work closely with developers and support various configuration and log management
• Document application support processes and procedures

• 5+ years of IT experience in production support
• Knowledge of Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment
• Ability to analyze and identify root cause of issues and manage problem resolution
• Excellent verbal and written communication skills
• Ability to work effectively with various stakeholders and speak up on issues
• Ability to keep schedule, make tight deadlines, work timely and independently
• Ability to prioritize and engage management in situations when prioritization is a challenge
• Oracle SQL/PLSQL
• Autosys

• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills
• Strong influencer, facilitator, and collaborator
• Detail oriented and organized
• Pro‑active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team-oriented environment

Mid‑Senior level

Full‑time

Consulting

IT Services and IT Consulting

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