Principal Associate, Talent and Performance Strategy

Our Talent and Performance Management (TM/PM) team is on a mission to bring our differentiated people vision to our talent solutions and create a simpler, more empowering and tech‑enabled experience for all associates. We are simultaneously supporting our existing performance and talent management processes across the enterprise and delivering on an ambitious innovation agenda.

The Culture & Change team is responsible for ensuring enterprise stakeholders have the support and resources they need to deliver on our talent and performance strategy within their organizations. Our goal is to innovate on our current processes to streamline, simplify, and increasingly use a tech‑enabled approach to drive talent and business impact. We are looking for a talented human capital expert who is passionate about driving a tech‑enabled future vision of talent and performance management at Capital One.

As a Principal Associate on the Culture & Change team, you will leverage your expertise to deliver innovative talent and performance strategies to support our shared business goals. With an emphasis on consulting and stakeholder engagement, you’ll support the implementation of TM/PM products, processes, and practices to help ensure Capital One has an industry‑leading human capital approach across the associate life‑cycle.

Our ideal candidate will display a strong balance of problem solving and influence skills, business consulting, and communication competencies, as well as the ability to work in a dynamic team environment.

• Work across teams and stakeholders to play a leading role in the evolution of talent and performance management at Capital One
• Partner closely with LOB HR to define stakeholder needs, identify opportunities to scale local innovation, and drive impact and efficiency in our domains
• Partner closely with partner teams (Product, Tech, Design, Ops, P&I) to lead change management and delivery of initiatives and projects with enterprise‑wide impact
• Identify opportunities within existing talent processes for automation, tools, and greater efficiency at enterprise scale
• Build subject matter expertise across talent and performance domains, using external and internal research to ground our destination state in data‑backed practices
• Develop presentations or materials that can be consumed by a variety of audiences, including senior leaders
• Support TM/PM philosophy viewpoints in various forums, such as trainings and office hours or written Q&A

• Execution:
  Strong organizational skills and follow‑through. You’ve got an excellent “system” for managing a full pipeline of work and can support a team in establishing efficient and effective processes.
• Partnership:
  Proactive stakeholder management with colleagues across Capital One including HR, Product, Operations, and others to drive associate experience improvements and business results.
• Strategic & Analytic orientation:
  Ability to leverage disparate data sources, including quantitative and qualitative data, to develop summaries and insights that can inform perspectives and decisions.
• Business communication:
  Impeccable written and oral communication skills, including strong visualization skills (i.e., able to “tell the story” and highlight key insights in a clear and concise manner that is easily understood by stakeholders at all levels).
• Results focus:
  Drives for results and achieves important goals applying strong organizational skills and detail orientation.
• Analysis:
  Identify opportunities for improvement and use data to make strategic and tactical recommendations.

• Bachelor’s degree or military experience
• At least 3 years of experience in project, program, process or product management

• At least 2 years of experience as a Delivery Lead
• Experience collaborating in a matrixed organization
• Impeccable judgment, relationship building skills, and customer focus
• Ability to balance the needs of the organization, leaders and associates to deliver against a robust cross‑functional agenda
• Ability to identify, analyze, and solve problems and thrive in ambiguity
• Passion for learning with a growth…