Administrative Communication Specialist - Pl

Upbound Group - TX, Texas, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

Benefits Specialist operates onsite at an assigned client location to provide employee benefit education, as well as administrative services to the Human Resources department and employees. Responsibilities include benefit reviews and enrollments, employee support, and various client-specific administrative duties.

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Location:
This is onsite 5 days a week in Plano, TX

• Benefit Communication Reviews:
  Contacts newly hired and existing employees to schedule one‑on‑one benefit review sessions. Conducts benefit reviews in person or telephonically as needed, based on accessibility and changing environment. Follows compliance practices regarding recorded benefit enrollments for all telephonic benefit reviews. Analyzes census data and creates a customized outreach strategy in order to effectively connect with each employee. Accepts inbound service calls to follow‑up, educate, and address employee questions as needed.
  
  Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications and/or electronic enrollments.
• Employee Service and Support:
  Develops a detailed understanding and in‑depth working knowledge of all employer‑sponsored benefit plans; responds to employee and carrier inquiries in a timely manner; investigates and resolves benefit‑related concerns, including enrollment, deduction, billing, and claims issues; supports benefit email inbox and contact center, as assigned. Acts as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers.
• Administrative Service and Support:
  Completes various administrative duties, as assigned by client and BCInsourcing; duties may include (but are not limited to) administration or support of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absence, New Hire Orientation, Appointment Scheduling, Benefit Enrollments and Applications.
• Attendance:
  Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends.
• Performs all other tasks as assigned.

Minimum Education and Experience

• High School Diploma/GED equivalent or equivalent years of applicable experience
• At least 1 year of experience in HR/Benefits
• Intermediate proficiency in Microsoft Excel
• Demonstrate polished, articulate verbal and interpersonal communication skills
• Professional experience demonstrating superior customer service skills while multitasking and working under pressure of deadlines
• Professional experience demonstrating self‑motivation and result‑driven outcomes with little to no supervision
• Proven experience following a step‑by‑step process while using deductive reasoning to produce positive outcomes

Must have and maintain a valid driver’s license to travel to client sites per client requirement.

Preferred Education and…