Care Coordinator

ERC Pathlight is an innovative, rapidly growing clinical leader in the behavioral health sector. Founded in 2008 by pre-eminent psychiatrists and psychologists in the eating disorder space, ERC Pathlight now treats over 6,000 patients per year, operates more than 30 facilities in 9 states and delivers tele-healthcare to patients nationally.

We offer the most comprehensive treatment program in the country for patients who struggle with eating disorders, mood and anxiety and trauma-related disorders.

The Care Coordinator plays a critical role in patient admissions and transitions, as well as providing administrative and clinical support to the treatment teams. They also ensure that all patients receive and complete treatment plan assessments and patient engagement surveys.

You will serve patients daily in a multitude of ways:

• Based on the needs of the assigned location, the Care Coordinator may support the care team by performing the following tasks:
• Identifies referrals for varying levels of care/treatment and coordinates with treatment team and providers to secure these services for patients.
• Coordinates discharge and/or transfers to other treatment facilities.
• Submits daily attendance gathered from sign in/out logs or midnight census.
• Updates treatment teams and patient tracker, sets expired reasons, ensures NOVA and movement calendar dates match.
• Pulls patients on the unit and sets up equipment for virtual doctor appointments.
• Issues admission day schedules.
• Sends welcome emails or other information to patients/families.
• Schedules rounds.
• Coordinates transportation.
• Manages Preventive Quality Indicators (PQIs) to ensure timeliness and accuracy.
• Completes research assessments (TPA) and Patient Engagement Surveys (PES) with patients and family members throughout services.
• Coordinates with outpatient providers by sending OP Provider Welcome Letter at admission and adding and updating contacts, sending treatment communication throughout the patient stay.
• Updates the electronic medical record with patient movements, transfers and discharges and involuntary status.
• Works with treatment team members to facilitate FMLA/disability paperwork, obtain work and school absence letters, etc.

Must haves:

2 years of relative experience in a clinical administrative setting - Required.

Or Bachelor's degree in lieu of clinical administrative experience.

Every role at ERC Pathlight is essential to delivering the high-quality care we promise to our patients. This means that from day one, we’re here to support your role by offering ongoing training and continuing education opportunities as well as support to achieve internal growth.

We offer competitive pay, comprehensive benefit plans, Generous Paid Time Off, 401(K) with company match and tuition reimbursement.

To apply, please visit our careers page.