Patient Liaison

Health Care Support Specialist (Patient Liaison)

Plano, TX

Salience Health serves patients in our communities by utilizing a collaborative team approach to consider all aspects of a person’s health. Our Salience Health team is comprised of diverse individuals who have come together to build an innovative and dynamic platform with each team member collaborating to improve the health and well‑being of those we serve.

We are seeking top performers to join our Patient Experience team and become a key player in growing Salience Health through excellent patient outcomes, positive patient experience, and working together with leaders in care.

• Engage patients in need through various support and communication methods.
• Handle inbound and outbound communication with patients.
• Patient scheduling, new patient registration, and navigation of insurance.
• Verify insurance benefits, collect payments, and coordinate with clinic staff and other teams at all locations to provide the best patient experiences and follow through on patient needs.
• Perform call‑center and central responsibilities as required.

• Training Level Wage – $19.50 for the first 90 days, or upon becoming independent on both existing & new patient call lines and work processes, whichever comes first.
• Incentive for Role – Eligible for Quality Metrics Incentive after 30 days of active engagement with patient care facilitation.
• Metrics include, but are not limited to, average daily call volume, appointment completions, completion rates, patient collections, ancillary support, etc., and are subject to change.
• Health insurance, paid time off, dental, vision, long‑term disability, 401(k), and other benefits.
• Opportunity for career growth and advancement.

• Full‑time employee.
• Expected hours 8:00 am to 5:00 pm.
• Working knowledge of MS Office applications and internet navigation.
• College degree or equivalent.
• 0‑2 years of sales experience, customer service, or lead generation.
• Knowledge of Salesforce, EMR, front desk, or admin experience preferred.
• Self‑motivated, highly organized, capable of working independently while being a team player.
• Driven and tenacious with the ability to be professionally persistent and persuasive.
• Customer and personal service‑oriented sales skills.
• Ability to learn and follow sales methodology to achieve goals.
• Personable through verbal and written communication.
• Positive can‑do attitude, excellent probing and active listening skills.
• Excellent organizational, analytical, and problem‑solving skills.
• Ability to conduct extensive cold calls and email campaigns.
• Empathy and compassion for mental health improvement.
• Good vision; ability to work in front of a computer and call customers multiple times a day; occasional assistance with moving or building light office furniture.
• Persistent, humble, coachable, and open to trying new things.

Ability to be on the phone 70‑75% of the day. Occasional help with moving or building light office furniture.

Office setting employee, desk or cubicle.