Back Office Supervisor - Family Care Plano

Back Office Supervisor – Family Care

Work location:

Texas Health Family Care  Hedgecoxe Drive, Suite 120, Plano TX 75025

Work hours:

Full-time, 40 hours weekly, Monday thru Friday, 8:00am – 5:00pm

• Fast-paced environment with a goal towards excellent patient care
• Strong Work Ethic, Positive Attitudes and Collaborative Teamwork
• Supportive Clinic that promotes teamwork

• H.S. Diploma or Equivalent (Required)
• Associate s Degree Business or healthcare related field (Preferred) Or
• Accredited school of practical nursing program LVN (Required) Or
• Accredited Certified Medical Assistant program CMA (Required)

• 1 Year Medical practice management or relevant clinic leadership experience (Required)
• 4 Years Medical Assistant or LVN experience (Required)

• CMA - Certified Medical Assistant (Required) Or
• LVN - Licensed Vocational Nurse (Required) And
• ACLS - Advanced Cardiac Life Support (Preferred) Or
• BCLS - Basic Cardiac Life Support (Preferred)

• Supervise the workflow and workload of the team to ensure efficiency. Maintain staff schedules and adjust schedules according to the volume needs of the department.
• Ensure that staff is current in competencies, assessments, licensure, certifications and other annual training.
• Monitor staff’s time and attendance consistent with THR policies.
• Assist Practice Manager with employee performance initiatives to include check ins. Provide input on employee discipline, coaching and improvement plans with the manager. Work with employees to correct deficiencies in performance or tasks. Handle employee complaints and grievances in collaboration with Practice Manager.
• Assist Practice Manager with coordination of scheduling of clinical operations to ensure proper coverage of patient appointments and out-of-office calls.
• Ensure work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.
• Serve as the first point of contact for patient and external customer complaints for clinical operations concerns and feedback. Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. Escalate reoccurring problems as needed.
• Serve as a Medical Records Custodian. Review authorizations and 3rd party chart review requests for validity. Ensure required Protected Health Information disclosures are tracked.
• Report all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforce and monitor corrective action plans.
• May participate in multidisciplinary teams to improve patient care processes and outcomes.
• Ensure exam rooms are prepared, cleaned and instruments are sterilized. Maintain equipment & dispose of contaminated items according to protocol.

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.
• Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment.