Mental Health Case Manager- Housing

Overview

This position reports directly to the Program Administrative of Adult Services but will work closely with the BH division. This position will perform outpatient behavioral health services to individuals in services across the entire Life Path system of care.

This position maintains a caseload and will frequently travel to individuals’ homes, community settings, nursing facilities and hospitals within Collin County. Supported housing responsibilities include ensuring individuals receive timely access to housing supports, working with the entire Life Path Systems team and other community organizations to identify needs and reduce barriers to obtain permanent housing. This position will be versatile in SAMHSA Supportive Housing model.

Must be able to navigate community resources including Section 811 and Section
8. Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. Other duties may be assigned as needed.

This position exemplifies service excellence by providing care coordination with a trauma-informed and person-centered approach. This position practices good stewardship of resources by ensuring all required trainings are completed prior to due date and center-issued equipment is kept in good repair. Integrity is necessary to ensure adherence to the Health and Human Services Commission, Texas Administrative Code, contracts, Substance Abuse and Mental Health Administration (SAMHSA) grant, other applicable grants, and Lifepath Systems policies and procedures.

This position will work closely with BH Division to ensure collaboration between the teams. This position builds positive relationships with community-facing agencies and always maintains a professional relationship with all community stakeholders and partners. This position demonstrates professional conduct with Peers, Leadership and Support teams at all times. Working independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals served and community partners and facilitating improvement in measurable ways, is central to Life Path Systems mission to serve.

This position must have the ability to assess and de-escalate behavioral health crisis situations in a calm and respectful manner.

Specific Targets
:
Engagement with individuals served and exceptional customer service will be provided and documented in the electronic health record a minimum of half of time worked and meet UM standards by level of care. 90% of service notes are signed within 2 business days of service. 75% of full chart reviews receive a score of 80% or higher. Must understand and follow all rules for assisting with Section 811 and Section 8 applications as well as other public housing opportunities.

Qualifications

• Bachelor’s degree in psychology, social work, or related field from a four-year college or university.
• At least two years of experience in working with the community, preferred (i.e., social services, recovery, customer service, sales).
• Bilingual (Spanish/English) preferred.
• Must have reliable transportation and a valid driver license.