Operations Manager

ORGANIZATION

The Center for Autism and Related Disorders is seeking highly motivated professionals to join our team. As a member of our growing, founder-owned organization, you’ll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives. CARD offers a dynamic work environment where your talents and skills will be valued and rewarded.

The Center for Autism and Related Disorders (CARD) is among the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism.

With locations throughout the US, CARD’s mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

1708 Coit Road Suite 150 Plano, Texas 75075

Annual Salary = $55,000 - $57,000

The Operations Manager oversees the day-to-day operations of their assigned center. Responsibilities range from administrative duties to the development of the center’s team, including but not limited to:

• Billing, payroll, and general reporting
• Mutually beneficial scheduling of staff and patients
• Recruitment, hiring, and onboarding of local BTs and administrative staff and support of this process for clinical staff for the centers
• Managing employee and client relations
• Ensuring financial health of the center based on prescriptive key performance indicators
• Maintaining a safe and effective facility
• Communicating with staff, patients, and families, as well as facility operations for scheduling maintenance, cleaning management, ordering supplies, etc.
• Running a successful field level business in regards to growth and fulfillment of treatment
• Support other centers that are without an Operations Manager and assist with PTO coverage as needed

• Represent CARD professionally and ethically to internal and external stakeholders
• Represent CARD in a positive manner and uphold all CARD standards and values
• Communicate, implement, and represent CARD’s policies and mission at the center
• Create and maintain strong staff engagement and culture
• Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
• Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
• Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
• Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
• Partner with the center Clinical Supervisor(s) to provide top quality clinical services to ensure patient, family, and staff satisfaction
• Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
• Maintain client and employee records
• Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices
• Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)
• Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
• Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
• Responsible for facility cleaning, hygiene, safety, and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained
• Meet regularly with the Division Director and Group…