Patient Collections Specialist In Office

Job Purpose

This position will be located in the Plano Office and will provide support services for all external customers of the 15 locations. The position will report directly to the Revenue Cycle Director. The Collections Specialist primary focus is collecting outstanding patient balances in a professional, compassionate, and compliant manner. This role focuses exclusively on patient accounts while maintaining positive patient relationships and upholding organizational policies and healthcare regulations.

Follows standard procedures and pre-established guidelines to complete tasks.

Texas Retina Associates is Texas’ largest, most experienced ophthalmology practice focused specifically on the diagnosis, medical and surgical management of diseases of the retina and vitreous. Our fellowshipped and specialty trained physicians care for the most complicated retina conditions such as ocular cancer and uveitis. This physician owned medical group provides services at 15 locations throughout the DFW metroplex, Waco, Wichita Falls and Lubbock.

• Effectively communicate with inquiring parties (patients, insurance companies or TRA team members) via phone and email regarding patient accounts.
• Present data to appropriate party (or multiple parties) with necessary documentation / resources to develop resolution.
• Educate the customers as requested / needed.
• Answer patient payment and billing questions and resolves complaints.
• Complete special projects as requested by manager and/or Chief Financial Officer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School diploma or equivalent required.
• Minimum two (2) years combined medical insurance accounts receivable, billing and payment experience required.
• Demonstrate knowledge of state, federal, and third-party claims processing required.
• Demonstrate knowledge of state & federal collections guidelines.
• Experience with Next Gen preferred.
• Must successfully complete required training within 90 days of occupying position.

• Work under minimum supervision and demonstrate strong initiative. Make independent decisions when circumstances warrant; make prompt and accurate judgments.
• Excellent communication with physicians, patients and staff is required.
• Must be articulate in English speech, writing and understanding.
• Strong ability to listen, answer all questions as simply as possible and take action when needed to resolve issues.
• Excellent organizational skills; solid attention to detail to ensure accuracy of information.
• Proven analytical skills; recognize, evaluate, solve problems, and correct errors, and develop processes that eliminate redundancy.
• Use independent judgement to escalate issues to manager as necessary.
• Must be willing to work under pressure.
• Excellent Microsoft Office Suite skills including Excel, Word, Outlook and Access.
• Attend work as scheduled and/or required.
• Complete all other duties as assigned.

• Sedentary with prolonged sitting, talking and working at computer.
• Hear and use hands and fingers to operate and handle keyboards and controls
• Occasionally required to walk, bend and reach with hands and arms
• Must be able to lift up to occasionally lift, carry and/or move up to 25 pounds.
• Specific vision abilities include close vision and the ability to adjust focus.