Patient Services Representative; referral coordinator

Job Category: Critical Care

Requisition Number: PATIE
005286

• Posted :
  November 12, 2025
• Full-Time
• On-site

Showing 1 location

600800 SW Pulmonary Clini
6124 W Parker Rd
Plano, TX 75093, USA

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Team:

Southwest Pulmonary, a division of Sound Physicians is a group of board certified pulmonary, critical care and sleep medicine specialists. Our physicians and advanced practice providers diagnose and treat all pulmonary disorders, including COPD, asthma, interstitial lung disease, pulmonary fibrosis, cough, dyspnea, and lung nodules. We service patients through our clinics in the Dallas and Plano communities.

About the Role:

The Patient Service Representative assumes a pivotal role in our practice relating directly and indirectly to patient satisfaction and to the ultimate success of the clinic. Given the integral nature of the position, the front office medical assistant’s demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Southwest Pulmonary as a division of Sound Physicians.

This role will serve as both the first and last point of contact for or patients.

The perfect candidate must be a team player, highly motivated and demonstrate a positive attitude. This individual will assist in checking patients in/out, collecting copays, verifying benefits, scheduling procedures, answering phones, scheduling appointments and other duties as assigned.

The Details: MUST be Bilingual English/Spanish speaking . Full-time in office position, Dallas, TX 75231, M-F 8am-5

• Answering incoming calls
• Taking messages and routing to appropriate physician
• Ensuring patient messages are addressed by the end of each day
• Paging calls to physicians when necessary
• Preparing patient charts for upcoming appointments
• Confirming appointments with patients a week in advance
• Assisting anyone who approaches the front desk – patients, vendors, etc.
• Verifying insurance and obtaining referrals if needed
• Checking patients in/out
• Printing demographic update sheet on all scheduled patients
• Verifying patient information is accurate and up to date
• Collecting co-payments and outstanding balances at point of visit
• Forwarding pre-certification requests to Medical Assistant
• Entering data for Daily Batch
• Printing and working no-show and cancellations list weekly
• Initiating correspondence to outside physicians regarding no-shows and cancellations
• Overseeing coordination of daily tasks
• Serving as point of contact for patient escalations
• Scheduling luncheons with Durable Medical Equipment (DME) representatives
• Sorting and distributing faxes and mail as needed
• Scanning and indexing new patient records and medical records as designated
• Other duties as assigned

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

• Work Ethic – Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly…