Patient Services Specialist

Patient Services Specialist

Join to apply for the Patient Services Specialist role at Baylor Scott & White Health

We are the largest not‑for‑profit healthcare system in Texas that empowers you to live well.

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

• Eligibility on day 1 for all benefits.
• Dollar‑for‑dollar 401(k) match, up to 5%.
• Debt‑free tuition assistance, offering access to many no‑cost and low‑cost degrees, certificates and more.
• Immediate access to time off benefits.

Note:

Benefits may vary based on position type and/or level.

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high‑quality, patient‑centered care. Duties include patient relations, check‑in/check‑out, scheduling, insurance verification, and answering phones.

• Assists with patient duties, including relations, check‑in, check‑out, scheduling, insurance verification, and answering phones; arranges follow‑up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information; verifies patient demographics and enters changes into the computer system; directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into the computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls; assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences; empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to detail.
• Comfortable working in a fast‑paced, constantly changing and stressful environment.

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

• Education – H.S. Diploma/GED Equivalent.
• Experience – Less than 1 Year of Experience.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care