Operations Services Specialist; Monet Bank

Position: Operations Services Specialist (for Monet Bank)
About Monet Bank

Monet Bank is pioneering the future of banking and money movement - faster, more efficient, and built for the modern financial ecosystem.

At our core, we believe Monet Bank is an essential bridge to the next generation of banking and payments infrastructure. As a profitable, well-capitalized Texas state-chartered bank and FDIC-Insured - backed by the full faith and credit of the U.S. Government - Monet combines the strength and stability of traditional banking with forward-thinking financial technology innovation.

We recognize the fundamental inefficiencies in legacy payment networks and are building a strong team to thoughtfully challenge assumptions and pursue smarter, more scalable solutions. Our focus is on modern banking services that empower merchants to reclaim margins, enable fintechs to operate cross-border at scale, and support technology platforms in embedding seamless financial services.

If you are motivated by building secure, intentional, and future-ready banking infrastructure, we invite you to explore opportunities with Monet Bank.

The Operations Services Specialist plays a critical role in supporting our retail and bank operations by ensuring seamless, accurate, and compliant transaction processing across the organization. This position serves as a trusted partner to both internal teams and external clients.

This role is ideal for a detail-oriented, solutions-driven professional who thrives in a fast-paced banking environment and enjoys balancing operational precision with an exceptional client experience. The Specialist's work spans exception processing, transaction research, postings, escheatment activities, and process documentation-helping keep our operations running smoothly and efficiently.

What You'll Do

(Essential duties include, but are not limited to):

• Manage and prioritize daily workloads to meet deadlines while adhering to bank policies, procedures, and regulatory requirements.
• Demonstrate flexibility and adaptability in an evolving banking and digital-asset landscape.
• Communicate clearly and professionally with staff, clients, and cross-functional partners to resolve issues and share information effectively.
• Process a wide range of client transactions accurately and efficiently, ensuring full regulatory compliance.
• Provide operational support for both traditional consumer deposit products and emerging digital asset products and services.
• Image client documents and perform quality control reviews to ensure accuracy and completeness.
• Perform decisioning on rejected items and research accounts as needed to support branches and back-office teams.
• Process manual cash letters or force-post items that cannot be transmitted electronically.
• Balance multiple high-priority initiatives and pivot quickly as business needs change.
• Create, update, and maintain process documentation, procedures, and policies to support business lines and knowledge-base resources.
• Apply creative problem-solving skills to address operational challenges while meeting regulatory requirements and delivering a premier client experience.
• Organize and track projects from start to resolution, providing clear updates and outcomes.

What You'll Bring

Education, Experience & Skills

• Strong working knowledge of retail banking operations, regulatory compliance, and policies related to client service, new accounts, and teller functions.
• A client-first mindset with a focus on process improvement and quality control.
• Proven ability to work effectively under pressure while maintaining a high level of accuracy.
• 3+ years of relevant banking experience.
• Proficiency in Microsoft Excel, Word, and internet-based tools.
• Comfort using banking software applications, with the ability to quickly learn new systems.
• Strong analytical, critical-thinking, and decision-making skills.
• Excellent written and verbal communication skills with strong listening abilities.
• Bachelor's degree or equivalent combination of education and professional experience.

Benefits options include:

• Medical, dental and vision coverage
• 401K with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
• Applicant may…