Cash Coordinator

Description

FCTI is a leading ATM Network and service provider. The Nation’s Largest Banks, retailers and hospitality brands rely on us to grow their revenues with ATMs. FCTI helps customers optimize transaction revenue while eliminating the expense of hardware. Our full-service approach reduces the cost and hassle associated with maintenance, cash management, ATM compliance and more.

The Cash Coordinator is responsible for providing effective customer service for all customers by providing cash to the ATMs. On a daily basis, Cash Coordinators communicate with funding banks and Armored Carriers via email to dispatch cash services to our ATM’s nationwide. To be successful in this challenging and rewarding position, one must demonstrate strong communication and listening skills while serving as the “face” of the company to the customers.

• Performing data entry
• Communicating effectively to our vendors to find cash solutions, and communicating in a clear and professional manner
• Solving cash issues and providing a positive customer experience
• Collaborating with Technical and Customer Service Support Teams to maximize the world-class service provided to our customers
• Researching ATM cash balances
• Prioritizing workload in order to avoid customer service issues
• Creating and preparing reports as needed
• Reviewing settlement imports and correcting inaccuracies
• Managing all vendor emails and request
• Processing daily bank settlement reports
• Balancing ATM and documenting daily progress
• Communicating administrative updates and changes from vendors as needed
• Completing dispatches accordingly for “low cash warning” and “out of cash”
• Working cases accordingly and following the SOP guidelines
• Sending CRV (Cash return to vault) to Operations/Client Support for competition and reviewing daily for updates
• Completing cash dispatches accordingly when ready
• Checking balances daily to ensure the ATM are equipped with sufficient cash funds and dispatches accordingly when needed
• Reviewing outstanding orders and completing load confirmations, both scheduled and unscheduled
• Ensuring all debits and credits are entered on the E Cash Balance Sheet and requesting replacements via bank portal
• Handling audit swaps by requesting cash and dispatching accordingly
• Completing load confirmation for cross loads
• Arranging vendor meetings as needed
• Running weekly Bank Exception Report
• Collecting documents and residual information from the bank
• Running weekly Low Cash Error Report and reviewing cause of ATM system error
• Sending daily EOD Report
• Assisting with all other projects, tasks, and assignments as assigned
• Reconciliation for vaults, transactions.
• Monthly over/short reports
• Completing claims:
  Armored, Customer and Regulation
  
  E.

• Associate’s Degree or equivalent work experience required
• Bachelor’s Degree preferred
• Minimum 1 year of relevant experience in cash management
• Analytical background strongly preferred
• Must be a self-starter who can take ownership of all assignments given
• Ability to perform basic analysis and calculate key metrics
• Proficiency with Microsoft Office (Excel, Word), Gmail and Google Suite
• Must have excellent organizational, time management, interpersonal, and communication skills (verbal and written)
• Must be able to manage / prioritize multiple tasks, work under pressure and be organized (attention to detail)
• Ability to communicate effectively with all levels of the company
• Ability to work effectively in a team oriented and open environment as well as independently
• Available to work overtime, weekends, and/or holidays according to business needs