Accounts Receivable and Credit Specialist

The Accounts Receivable and Credit Specialist oversees the company’s receivables portfolio, ensuring timely collections, accurate billing, and effective credit management. This role is responsible for establishing and enforcing credit policies, conducting credit reviews, and managing the full accounts receivable cycle to maintain optimal cash flow. The specialist collaborates cross-functionally with sales and finance teams to resolve billing disputes, assess customer creditworthiness, and provide regular reporting to senior management on receivables performance and aging trends.

• Oversee the end-to-end accounts receivable process, including invoicing, billing, credit memos, and collections.
• Monitor and analyze A/R aging reports, schedule review meetings with the sales team, and take proactive measures to address overdue accounts.
• Perform monthly and quarterly reconciliations with customers to maintain accurate balances.
• Ensure all customer payments, adjustments, and credit notes are applied accurately and timely.
• Maintain customer records in the ERP system, including credit terms, limits, and payment histories.
• Develop, implement, and maintain credit policies and procedures that balance risk management with business growth.
• Conduct credit evaluations for new and existing customers to establish appropriate credit limits and payment terms.
• Assess and mitigate credit risk through financial analysis and consistent review of customer payment behaviors.
• Collaborate with sales, legal, and finance to ensure compliance with internal controls and regulatory requirements.
• Work closely with the sales team to resolve billing disputes and customer payment issues.
• Provide timely and professional responses to customer inquiries related to billing and account status.
• Strengthen customer relationships through clear communication and consistent follow-up on payment commitments.
• Prepare regular A/R reports and dashboards detailing collection performance, past-due accounts, and credit exposure.
• Provide cash flow forecasts based on collection trends and expected payments.
• Support month-end close by providing accurate receivable data and reconciliations.
• Perform other related duties as assigned.

• Bachelor’s degree in Accounting, Finance, or Business Administration preferred, or equivalent work experience in accounts receivable, credit control, or collections.
• Minimum 3 years of relevant accounts receivable, credit control, or collections experience, preferably in a manufacturing, powersports, or distribution.
• Proficiency in ERP or accounting systems (SAP, Net Suite, or equivalent).
• Solid understanding of GAAP principles as they apply to revenue and receivables.
• Strong analytical and decision-making skills; capable of assessing credit risks effectively.
• Excellent communication, negotiation, and customer service skills.
• Advanced Excel proficiency for reporting, reconciliation, and data analysis.
• Bilingual in English and Mandarin is a plus.

This role is primarily office-based, requiring extended periods of computer work, data entry, and financial analysis. The position involves frequent communication with internal and external stakeholders via phone, email, and video conferencing. Occasional travel may be required for customer meetings or audits. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus.

Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.