Billing and Collections Analyst

Description

The Billing and Collections Analyst is responsible for managing end-to-end billing and collections activities while building strong partnerships with internal teams. This role focuses on enhancing accuracy, minimizing disputes, and streamlining payment cycles to support organizational objectives.

• Execute daily billing, collections, reporting, and account research activities with accuracy and timeliness.
• Maintain documentation, monitor, and resolve billing inquiries, disputes, and any issues related to billing.
• Drive continuous improvement in collections by identifying challenges, communicating findings, and recommending or implementing process enhancements.
• Manage complex issue resolution, including handling escalated customer calls with professionalism and urgency.
• Track and analyze daily, weekly, and monthly billing and collections trends; provide reporting and insights to support business decisions and operational initiatives.
• Engage directly with customers to reconcile accounts, address discrepancies, and secure payment on past‑due balances.
• Evaluate the collectability of accounts receivable and assist in determining appropriate accounting reserves for doubtful accounts.
• Review contracts with customers to ensure accurate billing, compliance with terms, and proper revenue recognition.

• Bachelor’s degree in accounting, finance, or related experience
• Strong organizational and project management skills
• 2+ years of experience in a similar role
• Ability to prioritize and manage time appropriately
• Experience with a large customer base and high transaction volume
• Ability to translate and analyze data into reports
• Proficiency with Microsoft Office Suite
• Preferred experience with Net Suite and/or Sales Force