Senior Commercial Lending Account Manager

Senior Commercial Lending Account Manager

Country Place Mortgage is seeking a Senior Commercial Lending Account Manager in Plano, TX to drive strategic account management, advance lending workflows, and develop team capabilities.

Salary – $70,000/year

• Strategically engage with factories and dealers to manage high-value commitments
• Oversee and approve complex invoice and MCO transactions with minimal oversight
• Analyze credit line utilization trends and advise on optimization strategies
• Lead reconciliation of monthly billing statements and ensure financial accuracy
• Facilitate payment processing and troubleshoot exceptions
• Coordinate third-party inventory inspections and lead resolution of audit discrepancies
• Perform payoff workflows, ensuring compliance and timely document delivery
• Lead onboarding for new dealers, delivering expert-level training and support
• Review and authorize pending orders, applying advanced credit and curtailment analysis
• Ensure accurate and timely data entry into Solifi for approved orders
• Provide strategic payoff guidance to dealers and third-party lenders
• Perform document distribution upon loan payoff
• Implement delinquency management strategies and lead recovery efforts
• Partner with underwriting to assess and recommend credit line adjustments
• Manage Help Scout communications and ensure timely resolution of escalated issues
• Foster long-term dealer and supplier relationships, acting as a strategic consultant
• Audit inspection reports and lead resolution of complex unit discrepancies
• Lead financial documentation collection for annual reviews, ensuring compliance and completeness
• Draft and execute formal collection communications, supporting legal and credit recovery efforts
• Design, implement, and advance strategic process improvements and departmental initiatives, ensuring alignment with organizational goals and operational excellence
• Mentor junior Account Managers
• Communicate and present operational insights, performance trends, and strategic initiatives to the Director of Floorplan and Commercial Finance and other departmental leaders, contributing to broader business planning and decision-making
• Collaborate with the CPM Retail Sales team to process and route approval of dealer eligibility for retail financing programs

• Strategic, self‑directed, and highly accountable
• Exceptional interpersonal and leadership skills
• Mastery of written, verbal, and presentation communication
• Bilingual proficiency preferred
• Expert‑level proficiency in Solifi preferred
• Proven ability to manage high‑risk accounts and complex collections
• Consultative approach to client service, balancing business goals with relationship management
• Comfortable presenting to senior leadership, with the ability to translate operational data into actionable insights

• Bachelor's degree required in Finance, Accounting, or Business
• 3+ years of commercial manufactured housing floorplan experience in loan servicing, collections, and lending operations
• 5+ years of experience in commercial loan servicing, collections, lending operations, banking, or project management
• Advanced spelling and grammar skills
• Working knowledge of applicable computer software systems, including Microsoft Office and internal Software

• Competitive salary
• Medical/Dental/Vision insurance
• Paid holidays
• 401(k) match
• Generous PTO
• FSA/HSA plans
• Life / Disability / Accidental insurance and more

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Local candidates only – relocation not available.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Cavco Industries and Country Place Mortgage are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.