Product Manager

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Acting as a subject matter expert across Synapse ITS s detection, sensing, and traffic safety technologies, these individuals support both internal teams and external customers with in-depth technical guidance. This role is ideal for someone with a foundation in engineering and an aptitude for customer engagement, capable of speaking the language of both product developers and city engineers or transportation planners.

They will work alongside sales and product teams to ensure customers fully understand product capabilities, while also translating customer needs and field experiences back to engineering and product development. This role supports our mission of delivering industry-leading ITS solutions that make communities safer and smarter.

• Develop deep expertise in Synapse ITS’s detection, sensing, and intelligent transportation technologies.
• Support customer engagement by providing technical insights during pre-sales consultations, product evaluations, and pilot discussions.
• Act as a strategic liaison between Engineering, Product Management, and Sales—ensuring field use cases and customer feedback influence product direction.
• Translate complex technical information for both engineering stakeholders and non-technical audiences such as city agencies and traffic professionals.
• Partner with Sales to deliver application-specific insights, ROI discussions, and use-case validation to support closing efforts.
• Serve as a subject matter expert during customer conversations to clarify functionality, value, and appropriate applications of the technology.
• Analyze customer feedback, market trends, and usage data to identify and recommend product enhancements to Engineering.
• Collaborate closely with Engineering to ensure upgrades and new features align with real-world operational needs.
• Help identify future product opportunities and gaps based on evolving customer and market demands.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education: Bachelor’s degree in Electrical Engineering, Systems Engineering, Mechatronics, or a related technical field

• 3–7 years of experience in a technical customer-facing role such as Applications Engineer, Field Applications Engineer, Systems Engineer, or similar.
• Excellent written and verbal communication skills with a strong ability to present complex technical content in clear, accessible language.
• Strong problem-solving abilities and a consultative mindset.
• Familiarity with transportation infrastructure, traffic detection systems, embedded electronics, or smart city technologies preferred.
• Willingness to travel for customer visits, field deployments, and industry events as needed.
• Understanding of ITS standards, ADA compliance, or Vision Zero initiatives.
• Familiarity with IoT ecosystems, wireless communication protocols, or solar-powered systems.
• Experience working with municipalities, DOTs, or traffic engineers.
• Hands-on experience with testing, diagnostics, or field integration of electronic systems

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• Full-time

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