Operations SME, Subject Matter Expert

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It's fun to work in a company where people truly BELIEVE in what they're doing! We’re committed to bringing passion and customer focus to the business.

• Support the development of Practical Operational Training.
• Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company.
• Technical resources to support sites.
• PM QA QC
• SD fit out support.
• Field Service Bulletins review for sites.
• Support Operations best practices.
• This position will support site operational training of all team members.
• Maintain Operational awareness culture.
• Site support for SMEs and ARMs.
• Be the go-to of operations technical training documents for the site.
• Operations specific Training.
• Take part in hands-on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills)
• Collaboration with the Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure.
• Take part in assessing site operations teams through AMMO audits.
• Help identify operational processes that can be improved and standardized across all markets.
• AMMO audits follow ups and reviews and establishes action plans with OPS SME.
• Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments.
• Understand the engineering design and operational aspects of all electrical systems.
• Conducts a routine and on-going assessment of all building systems operations.
• Assist with establishing baseline MOPs and EOPs needed to operate a site.
• Report findings to OPS SME to drive process improvement and share lessons learned across the different sites.
• Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFT’s.

• LCFT/CFT Qualified – Building specific Qualified.
• Minimum Three years of responsibility in building systems and critical facilities equipment.
• Professional licenses strongly preferred (electrical and mechanical licenses)
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Requires a high level of commitment to customer service, whether co-workers or clients.
• Requires in-depth knowledge of applicable rule’s laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
• Requires advanced analytical and quantitative skills.
• Proven management skills, customer service orientation, and problem-solving knowledge.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint.

Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree:

• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to project and time manage effectively.
• Ability to develop operational standards, project tracking, and management documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.

• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information;
  Collects and researches data;
  Uses intuition and experience to complement data;
  Designs…