Experience Specialist, Customer Service​/HelpDesk

Title:
Experience Specialist

Location:
Plano, TX (Hybrid- 4 day remote, 1 day onsite. Following 2025 Sep, 4 day onsite, 1 day remote)

Duration: 12 Month

Interview process: 1 round, video conference interview

• looking for a passionate and highly-motivated Experience Specialist to join the Ask HR Team.
• The primary responsibility of this role is to provide a high level of customer service to members of Team by accurately and rapidly answering their questions via written responses using our custom online tool.
• Reporting to the Senior Manager of HR Transformation, the person in this role will support the Team s objective is to transform the way HR engages with anyone on Team.

Qualifications/ What you bring (Must Haves) Highlight Top 3-5 skills

• Customer-first mindset and attitude; previous customer service experience
• Strong written and verbal communication skills; proficiency with the English language
• Proven ability to collaborate with a wide range of people at all levels in the organization
• Proven ability to maintain a high degree of confidentiality
• Willingness/passion for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail
• A positive team attitude that looks to learn and grow everyday
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams)
• Ability to quickly learn new software
• High School Diploma or equivalent (GED) or higher degree

• Proficiency in Spanish, French, and/or Japanese
• Advanced writing and content management experience
• Awareness of Design Thinking
• College degree