Sales Account Manager

Position: Sales Account Manager I
Job Title:
Sales Account Manager I

Location:

Plano, TX (5601 Headquarters Drive, Plano, TX 75024)
Duration: 5+ Months

Shift: 1st Shift Monday to Friday

Training Period:
Approximately 4 weeks

Position Overview

The Sales Account Manager I (Growth and Retention Specialist) is a strategic, customer-facing role responsible for protecting and expanding the existing customer base. This role is a critical part of our customer retention strategy, proactively engaging customers throughout their renewal lifecycle to ensure continued value and long-term partnership.

Beyond transactional renewals, this position serves as a trusted advisor-understanding customer goals, addressing challenges, and identifying opportunities to upsell and cross-sell additional products or services. The ideal candidate is customer-focused, commercially driven, and capable of independently managing renewal conversations while delivering positive outcomes for both the customer and the business.

Key Responsibilities

Own the Renewal Process

• Manage the full renewal lifecycle from initial outreach through contract execution.
• Proactively engage customers ahead of renewal dates to ensure timely and seamless renewals.
• Address customer concerns and mitigate potential churn risks.

Drive Growth Opportunities

• Identify and act on upsell and cross-sell opportunities by understanding customer needs and business objectives.
• Effectively articulate product value and recommend solutions that enhance customer success.

Negotiate & Problem Solve

• Lead commercial discussions, including pricing and contract negotiations.
• Resolve objections and challenges tactfully to secure successful renewal outcomes.

Serve as a Customer Advocate

• Build strong, long-term customer relationships as a trusted advisor.
• Communicates customer feedback, needs, and risks to internal stakeholders.

Cross-Functional Collaboration

• Act as the primary liaison between customers and internal teams (Sales, Customer Success, Operations, etc.).
• Escalate complex issues as needed to ensure prompt and effective resolution.

Process Adherence & Improvement

• Follow established renewal and account management processes.
• Contribute insights and feedback to continuously improve renewal workflows and customer experience.

Required Qualifications

Experience

• 1-4+ years of experience in renewals, account management, or inside sales.
• B2B, SaaS, or technology industry experience strongly preferred.
• Proven success in retaining and expanding customer accounts.

Skills & Competencies

• Communication & Negotiation:
  Strong verbal and written communication skills with the ability to influence and negotiate effectively.
• Customer Focus:
  Passion for customer satisfaction and long-term relationship building.
• Organization & Time Management:
  Ability to manage a high volume of accounts, tasks, and deadlines.
• Technical Proficiency:
  Experience with Salesforce or a similar CRM required.
• Proactive & Self-Motivated:
  Takes initiative and ownership of responsibilities and targets.
• Team-Oriented:
  Collaborative mindset with the ability to work cross-functionally to drive customer success.