Customer Service Representative

Customer Service Representative

Location:

6600 Pinecrest, Plano, TX 75024 | Duration: 6 Months | Work Arrangement: 100% Onsite | Pay Range: $16 – $18 per hour (W2)

We are seeking a “Customer Service Representative” to join one of our leading healthcare clients.

The Customer Service Representative (Data Entry & Call Center Specialist) supports daily operations through accurate data entry and high-quality customer service. This role manages inbound calls, assists with case-related inquiries, and ensures timely and accurate entry of patient and case information into internal systems. The position is critical to maintaining data integrity, supporting provider communication, and ensuring efficient workflow processes.

• Manage inbound calls from providers, office staff, and patients in a professional and courteous manner
• Provide case status updates, submission guidance, product/process clarification, and portal support
• Troubleshoot routine issues and elevate complex inquiries appropriately
• Accurately document all call interactions
• Maintain service quality and communication standards

• Enter, update, and maintain patient and case information with a high level of accuracy
• Review submissions for completeness and follow up for missing information
• Identify duplicate or conflicting records and resolve or elevate as needed
• Perform routine data validation, audits, and reporting
• Ensure compliance with confidentiality and data handling policies

• Partner with clinical intake, authorization, and operations teams to resolve discrepancies
• Support process improvements to enhance efficiency and accuracy
• Maintain current knowledge of products, submission requirements, and internal procedures
• Assist with training support and portal-related inquiries as needed

• High school diploma or equivalent; healthcare or customer service experience preferred
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Proficiency with electronic databases and Microsoft Office
• Strong problem‑solving skills and commitment to delivering a positive provider experience

• Familiarity with medical terminology, insurance authorization processes, or clinical workflows
• Experience with Salesforce or other CRM/EMR platforms
• Prior call center or healthcare data entry experience

We are looking for the candidate who are eligible to work with any employers without sponsorship. If you’re interested, please click “Apply” button.