Client Support - Bilingual in Spanish

Our Achievements

• Named in Top Workplaces NYC for 2024
• Winner of USPAACC’s Fast 100 Asian American Business awards
• Recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• Finalist for Best ISO of the Year by ETA in 2024
• Awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

• Work at a minority owned Fintech company that empowers small to medium‑sized businesses
• Serve and support our local community and their growth
• Receive on‑the‑job training to become familiar with the industry and the role
• Health benefits:
  
  medical, vision, dental coverage, generous PTO, 401k
• Periodic performance review for potential salary increase

:

This is a non‑exempt position, with a monthly salary of $3,500
, and the potential for salary increase based on performance.

The Client Support role is a fully onsite position five days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.

• Processing client applications for different credit card processing services and inputting client information using the company client management system
• Listening and responding to customers’ concerns and needs, identifying customers’ requirements, and providing the appropriate solutions
• Checking to ensure that appropriate changes were made to resolve clients’ problems
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments
• Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues
• Providing technical assistance and support for incoming queries and issues related to terminal hardware
• Scheduling work to ensure accurate phone coverage, monitoring priority of calls, and shifting escalated calls to assure resolution of problems
• Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Spoken Spanish bilingual proficiency is required.
• Strong communication skills, critical thinking, detail‑oriented, and analytical abilities
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problems effectively
• Self‑motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail‑oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium‑sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages their clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation.

Within 10 years of business, the Company emerged as one of the fastest‑growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO‑100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.

At Let’s Go uP, we are an equal employment opportunity employer.

To learn more about us, please visit us at:

Let’s Go uP Together!