Customer Support Specialist

Order Management & Customer Support Specialist

Be the Heart of Exceptional Customer Support in Plano! Are you passionate about delivering outstanding service and ensuring every order ends with a happy customer? Join our team in Plano, TX as an Order Management & Customer Support Specialist, where you'll play a key role in supporting both internal and external customers from order creation to final delivery.

Location: Plano, TX
Industry: Customer Service / Order Fulfillment

• Champion Customer Service: Guide customers through order identification and after-sales support, including order creation, payment processing, invoice issuance, and dispute resolution—making sure every customer experience is top‑kn̦.
• Coordinate Deliveries: Work closely with internal teams and customers to arrange inventory movement, monitor repair order status, and guarantee shipments are accurate and on time.
• Maintain Accuracy: Manage orders in SAP and customer cases in Salesforce (including creation, cancellation, and month‑end closing), keeping workflows smooth and error‑free.
• Drive Results: Quickly process credit card payments, issue invoices, and resolve invoice issues to maintain high customer satisfaction.
• Collaborate & Communicate: Interface with colleagues and customers to keep everyone informed and ensure seamless operations.

• Education & Experience:
• Associate’s degree from an accredited university/college plus at least 2 years’ experience in order fulfillment, management, or customer service, and 2 years’ experience using SAP or a similarly complex ERP system.
• OR
• High school diploma/GED with 4 years’ experience in order fulfillment, management, or customer service, and 4 years using SAP or a similarly complex ERP.
• Tech‑Savvy: Proficient with SAP and Salesforce (or similar ERP/CRM platforms).
• Customer‑Focused: Excellent communication and relationship‑building skills for both internal and external customers.
• Detail‑Oriented: Exceptional organizational skills with the ability to manage multiple priorities and tasks.
• Problem Solver: Strong ability to resolve invoice disputes and order discrepancies with professionalism and urgency.

• Impactful Role: Help customers and teams achieve their goals every day.
• Supportive Team: Join a collaborative work environment with growth opportunities.
• Professional Development: Build your skills with cutting‑edge systems and cross‑functional collaboration.
• Competitive Compensation: Enjoy a robust pay and benefits package.

Ready to make a difference in Plano? Apply today and bring your expertise in customer service and order management to our dynamic team!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.