Bilingual Call Center Specialist - Plano

Join to apply for the CSS II - Call Center - Plano - Bilingual role at North Texas Tollway Authority

The purpose of this position is to interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts. Responsibilities include handling customer interactions, responding to inquiries, participating in team meetings to stay informed about NTTA products and services, and discovering new communication tactics. Additional duties involve completing related projects as assigned.

• Retention Bonus: $1000
• Starting Pay: $18.50/hr

Call Center Responsibilities: Handle inbound calls to assist customers with account questions. Call volume may vary, and outbound calls may also be required.

• Set up new accounts, update information, and process requests via phone or front counter.
• Respond to emails and other correspondence.
• Verify payment information, review images, process payments, and resolve credit card disputes.

• High School Diploma
• 1-3 years of experience
• Fluency in English
• Typing speed of 30 WPM

• N/A

NTTA is a political subdivision of Texas responsible for toll roads in North Texas. We are committed to providing a safe, reliable toll system and are looking for talented individuals to join our team.

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NTTA is an Equal Opportunity Employer.