Customer Relations Representative

Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crew member is important to our rapid growth and enduring success.

Now is your chance to join the Team and Raise The Bar!

Your Role at Raising Cane’s:

The Customer Relations Representative I serves customers beyond the restaurant by handling customer recovery in a caring, genuine, and authentic way. This role focuses on working through all calls and cases, ensuring they are all accurately documented and coded appropriately.

Your Impact and Responsibilities:

• Engage with our customers on general inquiries, food and service complaints and compliments, community involvement requests, technical issues with the app, and other various topics
• Thoroughly document all calls, emails, postal mail, or web forms received in the contact center case management software
• Follow processes and procedures and work diligently to recover customers on the first contact

Requirements for Success:

• 1+ years’ experience in customer relations or as a Raising Cane’s customer-facing crew member or certified trainer with skills/experience related to the job description
• Availability to work full-time varied schedule, including days, evenings, and weekends
• Ability to professionally and empathetically engage with customers for de-escalations and resolutions
• Ability to multi-task, while maintaining attention to detail and working quickly
• Exceptional comprehension, auditory, written, and verbal communication skills
• Proficiency in Microsoft Office:
  Excel, PowerPoint, Word, and Outlook

• Experience in a QSR, fast casual restaurant, or retail company
• Some college preferred
• Bilingual

All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.