Customer Resolution Specialist
Listed on 2026-01-12
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support
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Summary
The Customer Resolution Specialist provides a single point of contact resolution approach to provide exceptional customer support by ensuring inquiries and issues are resolved in a single interaction whenever possible. Duties include assisting customers with account-related concerns, providing effective solutions, processing payments, and handling toll tag fulfillment and inventory management. The position diagnoses issues quickly, offers accurate resolutions, and minimizes follow-ups which is key to enhancing customer satisfaction and creating a seamless service experience.
The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office support tasks, focusing on adaptability and goal achievement in a fast-paced environment.
- Starting Pay: $14.81/hr.***
- Retention Bonus: $1000**
*
Summary
The Customer Resolution Specialist provides a single point of contact resolution approach to provide exceptional customer support by ensuring inquiries and issues are resolved in a single interaction whenever possible. Duties include assisting customers with account-related concerns, providing effective solutions, processing payments, and handling toll tag fulfillment and inventory management. The position diagnoses issues quickly, offers accurate resolutions, and minimizes follow-ups which is key to enhancing customer satisfaction and creating a seamless service experience.
The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office support tasks, focusing on adaptability and goal achievement in a fast-paced environment.
- Starting Pay: $14.81/hr.***
- Retention Bonus: $1000**
*
- Resolve customer inquiries in a single interaction via phone, email, chat, or other support channels.
- Make and receive calls to assist customers with their needs and provide effective solutions.
- Assist customers with account issues, including updates, troubleshooting, and resolution.
- Identify and address customer concerns proactively to prevent recurring issues.
- Utilize company tools, resources, and knowledge bases to provide fast and effective solutions.
- Work cross-functionally with internal teams (Call Center, Collections, Front Counter, IT) to resolve complex issues while maintaining a one-and-done mindset.
- Educate customers on best practices and self-service options to enhance their experience and reduce future issues.
- Apply strong problem-solving and critical-thinking skills while multitasking and work efficiently under pressure while assisting with case resolution, emails and calls.
- Participate in team meetings to stay updated on NTTA policies and procedures to enhance communication strategies.
- Adjust to daily changes in tasks and priorities with a flexible approach and goal-oriented mindset with a focus on delivering results.
Minimum:
- High school diploma or equivalent.
- 1-3 years of experience in customer service and account support.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking skills.
- Ability to multitask and work efficiently under pressure.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Ability to quickly adapt to new systems, policies, and customer needs.
- Ability to type 30-35 words per minute.
- Valid driver's license.
- N/A
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