Control Manager Program - Associate

Job Description

As a Control Manager Program - Associate on a Central Team, you are responsible for executing against requirements outlined in Firmwide standards with a strong focus on Control Committee and Executive Reporting. This role offers the opportunity to collaborate across Lines of Business and functional areas for network expansion. You will be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market‑leading company.

Looking for individuals that are passionate about being a subject matter expert and performing at a high level in a fast paced and challenging environment while maintaining accuracy and adherence to guidelines.

• Lead the preparation and compilation of executive‑level meeting materials, ensuring accuracy, timeliness, clarity, and alignment with standards.
• Partner with stakeholders to gather and consolidate reporting topics for Committees led by Control Management, proof materials, and coordinate, lead, and participate in executive‑level pre‑sessions.
• Engage business partners to identify and define reporting requirements for Committees.
• Coordinate and participate in reporting‑related review meetings, development forums, and project/program activities involving data preparation, document creation, and oral presentation of analytical results.
• Document and communicate meeting minutes and follow‑ups to stakeholders, including legal, compliance, and committee members.
• Foster ongoing collaboration and engagement with legal, business stakeholders, and control colleagues across the firm, including operations management, risk, audit, regulators, and technology control functions.
• Drive continuous process improvements and operational efficiency initiatives.
• Perform ongoing analysis of program‑related data and develop ad‑hoc reports as requested.
• Develop and maintain procedures for reporting, analysis, and other related deliverables.
• Proactively research and implement best practices, and learn new technologies and systems.
• Demonstrate adaptability and resilience in a dynamic, fast‑paced business environment.

• Excellent organizational skills with the ability to manage and prioritize complex tasks across multiple teams and initiatives.
• Proven experience leading and implementing program requirements, including developing training materials and procedural documentation.
• Proficiency in using various Business Intelligence tools and experience with Large Language Models, with a commitment to ongoing learning and practical application.
• Strong problem‑solving and analytical skills, with the ability to turn big‑picture goals into clear steps, tasks, and process flows.
• Effective meeting and program facilitation skills to roll out and gather requirements across multiple groups and organizational levels.
• Strong multi‑tasking and time management abilities.
• Exceptional oral and written communication skills, including presenting to senior stakeholders.
• Experience participating in project and program activities involving data preparation, document creation, and oral presentation of analytical results.
• Excellent interpersonal skills, with the ability to collaborate and maintain professionalism in team and leadership settings.

• Bachelor’s degree or equivalent experience required.
• 3+ years of experience in financial services, with a focus on controls, audit, quality assurance, risk management, or compliance.
• Knowledge of control and risk management concepts, including familiarity with CORE systems.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Experience with Artificial Intelligence or Machine Learning.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering…