Franchise Development & Recruitment Specialist

About the Role

This role is a key member of the Business Development team, supporting brand growth through three aspects: franchise recruitment, development operations, and system administration.

• System Administration (60%):
  Owner of franchise reporting, development transactions, Fran Connect administration, and cross‑functional coordination.
• Franchise Recruiting (30%):
  You will serve as the first point of contact for prospective franchise candidates, conducting initial screening (background, credit, financial qualification, and entity review) and managing candidates through the recruitment process.
• Development Support (10%):
  Support the broader development team on ad hoc requests across the market mapping, strategy, design and construction agendas.

• Serve as primary administrator for Fran Connect (Sales and Info Manager modules).
• Manage user access, workflows, data integrity, and reporting.
• Track and process all franchise transactions (new licenses, transfers, renewals, remodels, relocations, closures).
• Partner with Legal on document timelines.
• Troubleshoot system issues and coordinate with Fran Connect support.
• Manage temporary closures and ad hoc system requests.

• Conduct initial candidate screening and advance qualified leads to the Director of Franchise Sales.
• Manage candidate progression through the recruitment and approval process across departments.
• Ensure compliance with FTC regulations and franchise disclosure requirements.
• Partner with Legal, Operations, Finance, and other stakeholders to maintain alignment and transparency.
• Track timelines, identify risks, and improve recruitment process efficiency.
• Deliver accurate executive reporting.

• Process and report on franchise transactions and development activity.
• Build and distribute custom leadership reports.
• Location Administration within Profit Keeper.
• Identify and implement workflow improvements.
• Coordinate trade shows, vendor relationships, and marketing collateral.

• Analytical mindset with ability to identify risks and improve processes.
• Strong cross‑functional communication and collaboration skills.
• High level of organization, integrity, and business acumen.
• Ability to thrive in a fast‑paced, high‑growth environment.
• Franchise recruitment and/or exposure to franchising business.

• Minimum of 3 years of relevant experience.
• Experience in a high‑growth franchise organization (preferred).
• Fran Connect (preferred) or equivalent CRM/tool.
• This role is not eligible for visa sponsors hip*.

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.