Data & Dispute Product Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Lead the strategy, development, and management of dispute resolution products in the payments space.
• Partner with cross-functional teams to drive process improvements, boosting efficiency and effectiveness in dispute management.
• Analyze complex data to uncover trends, insights, and opportunities for optimization and cost reduction.
• Prepare and deliver compelling presentations to communicate product vision, strategy, and performance to leadership.
• Develop and implement innovative solutions to reduce network costs and increase revenue, emphasizing automation and process strengthening.
• Serve as the primary contact for all dispute-related product inquiries, ensuring timely and effective resolution.
• Stay ahead of industry trends and best practices to keep dispute management processes competitive and aligned with business goals.

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 5+ years of product management experience.
• Strong proficiency in data analysis, with the ability to interpret complex datasets and generate actionable insights.
• Advanced PowerPoint and Excel skills, with experience preparing and presenting leadership decks.
• Proven success in developing innovative ideas to reduce costs and increase revenue through process improvements and automation.
• Excellent communication and interpersonal skills, with a talent for cross-functional collaboration.
• Strong problem-solving abilities and a proactive approach to overcoming challenges.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor's degree in Business, Computer Science, or a related field.
• 2+ years of experience in Dispute Management within the payments industry.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a…