Senior Associate, Business Management - Product

The Benefits Product Team is an innovative group within Card, focused on expanding Chase's business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated, personalized benefits experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits.

As a Product Support Senior Associate within the Benefits Strategy & Operations team, you will develop an understanding of our recent and upcoming customer digital experience enhancements to prepare executive-level presentations. Additionally, you will facilitate process improvements, document enhanced ways of working, and promote a positive team culture. Your role will involve various business management functions, including reinforcing Agile control standards, managing business controls, coordinating product routines, and onboarding.

You will embody JPMorgan Chase values to foster psychological safety within the team and contribute to continuous improvement through routines, documentation, coordination, and oversight.

• Develop creative executive presentation decks for key leadership and stakeholder meetings (e.g., Cabinet, Product BUR, All Hands) that effectively tell the story of our product, highlighting recent wins, roadmap enhancements, feature updates, and relevant data
• Maintain key meeting and deliverable calendar, help prepare agendas, assist in meeting facilitation, document notes, follow‑up on action items
• Collaborate with internal and external partners to monitor and coach team on Agile control adherence, evaluate changes to policy and regulation updates, and Control Change Manager requests, and help prepare process documentation, procedures, and audit readiness materials
• Assist in enhancing internal onboarding, operating model resources, as well as employee onboarding activities, coordinate continuous learning sessions, and help host tool demos (e.g., Jira, Jira Align, Confluence)
• Support the coordination of weekly status updates ensuring new work streams are included and summaries are prepared for leadership communication
• Help prepare for retrospectives, Survey Monkey feedback surveys, and problem‑solving sessions to identify opportunities, summarize solutions, and track completion of enhancements
• Assist in fostering team engagement and cohesion by brainstorming and planning ice breakers, social hours, and coordinating logistics and fun activities during offsites
• Aid in system access profile reviews with updates for ongoing maintenance and request team access to confidential initiatives

• 3+ years of experience in managing multiple work streams in fast-paced environments
• Excellent organizational skills and attention to detail for coordinating meetings, agendas and deliverables
• Professional presentation creation utilizing PowerPoint to effectively convey information to leadership
• Experience with process mapping, procedure creation and control reviews of changes to policy and standards, as well as collaboration with Business Controls and Audit teams
• Exposure to Agile methodologies, creating psychological safety especially during retrospectives, and performing process improvement analysis
• Competent with tools like Confluence, Teams, Jira, Controls Change Manager, Excel, and Power Point
• Bachelor's degree or equivalent experience

• Familiarity with tools such as Jira Align, Agile Central, Menti and Survey Monkey
• Develop creative ideas for engaging teams through creative ice breakers and team‑building activities
• Ability to maintain a positive attitude amidst shifting priorities and evolving responsibilities to support a growing team

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional…