Data & Dispute Product Product Manager

Overview

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Lead the strategy, development, and management of dispute resolution products in the payments space.
• Partner with cross-functional teams to drive process improvements, boosting efficiency and effectiveness in dispute management.
• Analyze complex data to uncover trends, insights, and opportunities for optimization and cost reduction.
• Prepare and deliver compelling presentations to communicate product vision, strategy, and performance to leadership.
• Develop and implement innovative solutions to reduce network costs and increase revenue, emphasizing automation and process strengthening.
• Serve as the primary contact for all dispute-related product inquiries, ensuring timely and effective resolution.
• Stay ahead of industry trends and best practices to keep dispute management processes competitive and aligned with business goals.

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 5+ years of product management experience.
• Strong proficiency in data analysis, with the ability to interpret complex datasets and generate actionable insights.
• Advanced PowerPoint and Excel skills, with experience preparing and presenting leadership decks.
• Proven success in developing innovative ideas to reduce costs and increase revenue through process improvements and automation.
• Excellent communication and interpersonal skills, with a talent for cross-functional collaboration.
• Strong problem-solving abilities and a proactive approach to overcoming challenges.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor’s degree in Business, Computer Science, or a related field.
• 2+ years of experience in Dispute Management within the payments industry.