Director of Sales Operations at NTT DATA ServiceNow Practice

Associate Director Sales Operations at NTT DATA Service Now Practice

Date: Jan 13, 2026

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Associate Director Sales Operations at NTT DATA Service Now Practice to join our team in Plano, Texas (US-TX), United States (US).

A Director of Business Operations at NTT DATA Service Now Practice manages financial strategy, planning, and operational efficiency & governance, often focusing on specific business units or global functions, working to align financial goals with company objectives, manage budgets, and drive process improvements and ensures governance compliance, with key leadership overseeing broader areas like Sales and Operations. Specific scope around financial analysis, forecasting, strategic planning, and optimizing business processes to support growth and customer success within the Practice.

This role is crucial for connecting financial health with day-to-day business execution, ensuring scalable and profitable growth for the Service Now Practice.

Key Responsibilities & Focus Areas

• Financial Planning & Analysis (FP&A): Budgeting, forecasting, and strategic financial modeling.
• Creating, improving and maintaining the budget, forecasting and overall financial health and reporting of the Practice.
• Business Operations: Improving efficiency, driving process automation and strategic initiatives.
• Example: opportunity pipeline report governance and forecasting.
• Strategic Partnerships: Collaborating with Sales, and Product teams to achieve financial and operational targets.
• Data & Systems: Leveraging financial data for better decision-making and implementing systems to streamline operations.
• SPM report governance and forecasting for budgeting purposes.

Education

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.

Experience

• 10+ years of progressive experience in financial leadership, business operations, or strategic finance roles — ideally in SaaS, technology services, consulting, or professional services.
• Proven track record partnering with sales or channel/GTM teams within SaaS.
• Experience leading budgeting, forecasting, financial reporting, internal controls, and compliance.
• Prior experience managing teams and driving cross-functional initiatives.
• Financial planning & analysis (FP&A) expertise with advanced modeling and analytical skills.
• Business operations, process design, and performance management capabilities.
• Excellent communication skills
  , capable of presenting complex financial concepts to both financial and non-financial audiences.
• Proficiency in ERP/financial systems (e.g., SAP and/or Oracle), CRM (Salesforce), and BI/data tools.
• High business and commercial acumen, with the ability to align financial insights to business outcomes.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, massive 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services प्रधानम கணங்கள். Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites Gib ensure we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in镰 attendance may be required…