New Business Specialist

Job Description

Position Title:

New Business Specialist

Reports to:

Partner

Department:
Operations

Location:

5850 Granite Parkway, Plano, TX

Classification:
Full-time;
Non-Exempt

The New Business Associate (NBA) will be responsible for managing and coordinating the end-to-end process of onboarding new clients. This includes ensuring that all necessary documentation, systems, and workflows are set up efficiently and accurately, facilitating a smooth transition from prospect to client. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment.

This person should be an experienced user of Salesforce or other similar contact or contract management systems as well as comfortable making phone calls to companies and individuals. In addition, this role will have some opportunity to contact existing, new clients and prospects for setting up appointments.

• Oversee the end-to-end implementation process for new clients, ensuring all required documentation is collected, completed, and entered into the system.
• Assist with account opening procedures and documentation.
  • Process non-trading-related service requests for new and existing clients.
  • Maintain client data in financial planning and portfolio analysis software.
  • Prepare reports and other deliverables for client meetings.
  • Handle administrative tasks such as mailing, filing, and processing forms.
• Coordinate with financial advisors and other team members to ensure timely and accurate onboarding of new clients.
• Assist in coordinating tasks between departments to ensure that all client needs are met during the onboarding process.
• Communicate with clients to guide them through the onboarding process, ensuring they are well-informed and comfortable with the transition.
• Ensure all client documents are properly filed, stored, and compliant with regulatory requirements.
• Review and verify client information for accuracy, completeness, and compliance.
• Set up new client accounts and ensure integration into the firm’s internal systems, CRM and tools.
• Troubleshoot and resolve any issues related to system integration or client data entry.
• Serve as a point of contact for clients during the onboarding process, responding to inquiries and addressing concerns in a timely manner.
• Participate in ongoing training and process improvements to enhance client experience and operational efficiency.
• Understand and adhere to the Vision, Mission and Values of Simplicity.
• Represent Simplicity in a professional manner at all times.

• Previous experience in operations, client implementation, or a financial services environment (preferred).
• Strong attention to detail and organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite; experience with CRM or financial management systems is a plus.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Bachelors degree in Business Administration is preferred.

• Excellent project management and organizational abilities.
• Client-focused with a commitment to providing exceptional service.
• Strong interpersonal skills and the ability to build positive relationships with clients and team members.
• Ability to adapt quickly in a fast‑paced, dynamic environment.
• High level of integrity and professionalism in handling confidential client information.
• Self‑starter with endurance and capacity to thrive in a fast‑paced environment.
• Ability to think clearly and be objective.
• Outgoing, people oriented and highly collaborative.
• Sufficient vocabulary to communicate effectively under stressful situations.

Compensation (based on experience)

• Annual base salary: $50,000 - $55,000
• Annual performance bonus target: 5%
• This is an exempt position

• Employee benefits (medical, dental, vision, life insurance, other)
• 401k with employer match
• Paid Time Off

5850 Granite Parkway, Plano, TX; this is an in‑office position

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