Senior Commercial Lending Account Manager

Salary

Salary - $70,000/year

Country Place Mortgage is seeking a Senior Commercial Lending Account Manager in commercial lending operations. Based in our Plano, TX headquarters, this senior-level role is instrumental in driving strategic account management, advancing lending workflows, and developing team capabilities. The Senior Commercial Lending Account Manager serves as a subject matter expert, and operational strategist, collaborating closely with Regional Sales Managers, Retailers, and manufacturing partners.

This role requires expert-level communication, strategic foresight, and leadership acumen. The Senior Commercial Lending Account Manager ensures exceptional client experiences, leads process innovation, and supports credit and underwriting teams with high‑impact insights. The role also includes presenting key updates, performance metrics, and strategic recommendations to the Director of Floorplan and Commercial Finance and other departmental leadership.

• Strategically engage with factories and dealers to manage high‑value commitments
• Oversee and approve complex invoice and MCO transactions with minimal oversight
• Analyze credit line utilization trends and advise on optimization strategies
• Lead reconciliation of monthly billing statements and ensure financial accuracy
• Facilitate payment processing and troubleshoot exceptions
• Coordinate third‑party inventory inspections and lead resolution of audit discrepancies
• Perform payoff workflows, ensuring compliance and timely document delivery
• Lead onboarding for new dealers, delivering expert‑level training and support
• Review and authorize pending orders, applying advanced credit and curtailment analysis
• Ensure accurate and timely data entry into Solifi for approved orders
• Provide strategic payoff guidance to dealers and third‑party lenders
• Perform document distribution upon loan payoff
• Implement delinquency management strategies and lead recovery efforts
• Partner with underwriting to assess and recommend credit line adjustments
• Manage Help Scout communications and ensure timely resolution of escalated issues
• Foster long‑term dealer and supplier relationships, acting as a strategic consultant
• Audit inspection reports and lead resolution of complex unit discrepancies
• Lead financial documentation collection for annual reviews, ensuring compliance and completeness
• Draft and execute formal collection communications, supporting legal and credit recovery efforts
• Design, implement, and advance strategic process improvements and departmental initiatives, ensuring alignment with organizational goals and operational excellence
• Mentor junior Account Managers
• Communicate and present operational insights, performance trends, and strategic initiatives to the Director of Floorplan and Commercial Finance and other departmental leaders, contributing to broader business planning and decision‑making
• Collaborate with the CPM Retail Sales team to process and route for approval dealer eligibility for retail financing programs

• Strategic, self‑directed, and highly accountable
• Exceptional interpersonal and leadership skills
• Mastery of written, verbal, and presentation communication
• Bilingual proficiency preferred
• Expert‑level proficiency in Solifi preferred
• Proven ability to manage high‑risk accounts and complex collections
• Consultative approach to client service, balancing business goals with relationship management
• Comfortable presenting to senior leadership, with the ability to translate operational data into actionable insights

• Bachelor's degree required, in Finance, Accounting, or Business
• 3+ years of Commercial manufactured housing floorplan experience in loan servicing, collections, and lending operations
• 5+ years of experience in commercial loan servicing, collections, lending operations, banking or project management
• Advanced spelling and grammar skills
• Working knowledge on applicable computer software systems to include Microsoft Office and internal software

• Competitive Salary
• Medical/Dental/Vision Insurance
• Paid Holidays
• 401K Match
• Generous PTO
• FSA/HSA Plans
• Life…