Vehicle Remarketing Sr. Titles Coordinator - Onsite

Vehicle Remarketing Sr. Titles Coordinator - Onsite

Job Description: We are seeking a highly motivated and detail-oriented Vehicle Remarketing Sr. Titles Coordinator to join our dynamic team. This role is crucial for ensuring the timely and accurate processing of vehicle titles post-repossession, to ensure a smooth selling process at auction.

This role entails diverse daily responsibilities, including processing applications submitted to the DMV for approval to transfer repossessed vehicles from the customer’s name into Capital One's name. During this transfer process, associates are expected to manage inbound and outbound calls with existing partners, such as auctions, DMVs, and dealerships. The Title’s agent is also responsible for separating mail, inputting the information of when the account is repossessed and when the transfer into Capital One’s name is complete.

The agent is also responsible for any corrections received during and even after being sent to the auction if necessary. This position demands exceptional attention to detail, a strong results focus, and effective communication skills, as these strengths directly influence the efficiency of title processing.

• Manage inbound and outbound calls to existing partners
• Perform processing of applications of over 250 accounts per month
• Ensuring all transferred titles are date titles filed accurately and promptly for vehicle sales at auctions with little to no issues
• Update account information and complete appropriate documentation to ensure accurate title is received
• Proactively resolving issues across multiple accounts to prevent them from entering a "Past Due" status
• Contribute to rotationally working all incoming emails received daily and prepare all applications to be sent out to multiple states daily

• A strong results orientation with a focus on achieving process efficiencies
• Effective written and verbal communication skills for professional interaction with external partners
• Demonstrated ability to manage complex administrative tasks with high accuracy
• Capacity to influence process efficiency, directly contributing to the reduction of vehicle auction sell times

Job Level: Senior Coordinator

Location: Plano, TX - this role requires on site attendance

Department

Hours:

Monday - Friday 7:00am - 10:00pm CT

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year experience working in the financial industry
• At least 1 year using Google Suite or Microsoft Office

• At least 2 years of titles experience or lien placement experience
• At least 1 year of auto loan servicing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $49,774 - $49,774 for COAF Ops Sr. Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital…