AR Specialist

ASSA ABLOY Global Solutions

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

The AR Specialist will be responsible for performing assigned tasks and duties necessary to support the A/R Department. Develop and optimize relationships with both external and internal customers while sustaining internal controls with quote to cash procedures.

• Own a high‑volume, low‑dollar A/R B2B portfolio, executing standardized collection workflows (statement billing, consolidated outreach, automated dunning) to maximize cash recovery while minimizing invoice‑level manual effort
• Prioritize and manage small‑balance collections based on invoice count, aging, and recovery probability, applying consistent follow‑up and escalation thresholds to reduce overall aging and workload volatility
• Perform process discovery and mapping across small‑balance A/R workflows, identifying breakdowns in billing, delivery, dispute handling, and payment application, and driving improvements that reduce invoice volume
• Resolve customer disputes and account discrepancies
• Handle incoming phone calls regarding account status and collections
• Provide weekly and monthly customer aging status reporting to Collections Supervisor on identified A/R issues related to account status
• Maintain up‑to‑date customer records with accurate billing and contact information
• Collaborate with internal teams to resolve customer issues that are impacting collections
• Provide exceptional customer service by responding to customer A/R inquiries and resolving disputes in a timely manner
• Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the A/R Department as a whole

• Performance and Results Driven
• Strong knowledge of A/R procedures and account reconciliations
• Excellent Computer Skills with Microsoft Office Suite (with strong Excel spreadsheet skills) and ERP systems
• Exceptional communication and interpersonal skills
• Strong strategic thinking, analytical and process improvement including root cause analysis.
• Strong Organization skills with the ability to prioritize tasks and meet deadlines
• Daily attendance and punctuality are required for this position
• Demonstrate openness to change, flexibility and adaptability