Guest Advocate; Cashier or Front of Store Attendant​/Cart Attendant; T1930

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1930)

Starting hourly rate: $17.75 USD per hour. Pay range: $17.75 USD - $26.65 USD per hour.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

• Communicating and interacting with guests to build a welcoming guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by greeting guests as you complete daily tasks
• Engage with guests to help solve their specific needs
• Make guests aware of current promotions, store activities and events
• Be knowledgeable about tools, products, and services available in the total store, and in your area, to solve issues and improve the guest experience
• Thank guests and let them know you’re happy they chose to shop at Target
• Know and speak to the benefits of Target Loyalty programs and assist with application or sign-up as needed
• Scan and bag items efficiently, accurately and in compliance with safety standards
• Work efficiently to minimize guest wait time while maintaining service and accuracy
• Understand and show guests how to use features within the Target App, including Wallet
• Be familiar with Order Pick-Up, Drive Up and online ordering, and direct guests to enroll, activate and use these features
• Handle returns following store policies; collaborate with leaders as needed to resolve guest issues
• Maintain a clean, clutter-free work area by gathering unpurchased items, baskets, and hangers for removal
• Stock supplies during store hours while remaining available for guests
• Demonstrate a culture of ethical conduct, safety and compliance
• Work safely; comply with safety policies and training; report hazards and correct where possible
• Support guest services such as order pickup (OPU), Drive-up (DU) orders, and maintain compliance with applicable laws
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if you:

• Enjoy interacting and helping others – including guests and fellow team members
• Thrive in a fast-moving, highly active and physically demanding role where teamwork, flexibility, and problem solving are key
• Are open to a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times)

Training and baseline skills

• Effective communication, using positive language and attending to guests' needs
• Welcoming and helpful attitude toward guests and teammates
• Attention to detail while prioritizing tasks
• Willingness to educate guests and engage around products and services
• Ability to operate handheld scanners and other technology equipment as directed
• Ability to work independently and as part of a team
• Stay focused and composed in a fast-paced environment and manage multiple tasks within time frames

Basic expectations

• Accurately handle checkout operations, transactions and support cash office operations as needed
• Scan, handle and move merchandise safely; frequently lift up to 10 pounds and occasionally up to 44 pounds
• Flexible schedule (nights, weekends, holidays); reliable attendance
• Ability to remain mobile for the duration of a shift
• Work in varying temperatures and conditions, including duties related to Drive-Up and carryout

Benefits

Find competitive benefits from financial and education to well-being and beyond efits information is available at the Target corporate site and via the provided links in the job posting.

ADA notice and accommodations

Americans With Disabilities Act (ADA):
Target will make reasonable accommodations for applicants with disabilities. If accommodations are needed to participate in the application or interview process, please contact candidate.acc

Applications for this role are accepted on an ongoing basis with no fixed…